Nordstrom — Local services in Boca Raton

Went to Nordstrom to buy a Nuna car seat and found myself TERRIBLY disappointed. The salesperson made so many incorrect comments. Now I know that most people don't go to dept stores to find sagely advice on baby products or their safety, but it is my opinion that you should know what you're selling, and how to sell it.

Right off the bat, she didn't know which car seat was installed on their model car. This was frustrating but not a huge deal. She tried to convince me that I didn't need the Nuna Exec & to get the Rava instead because my daughter wouldn't "let me pick her up from soccer practice at 8 years old in a car seat because of her friends."

FIRST OF ALL, if you make commission and I've told you I'm interested in a $700 seat, why try to convince me on the $500 seat. Secondly, the way she asked... "well, you know the difference between the Rava and the Exec, right? Because it's a lot" let me decide what's a lot of money in our household, not you. Thirdly, I can assure you ma'am that my daughter will NEVER tell me "I can't pick her up" it took so much to not laugh in her face.

But then the thing that drove me mad... She gave a specific time line for going front facing which is so wrong. You have NO idea where my daughter is in percentile for height or weight, you don't know when she's going to max out either and be ready to front face, and you really shouldn't give your opinions on switching to front facing that quickly unless you have a National Child Passenger Safety certification.

She WOULD NOT leave us alone to just play around with it. She gave poor reviews on Chicco and Britax, which is ridiculous. She asked if she should check the stock, I said yes, they didn't have it in stock so I said perfect I'll think about it a little longer and she was insistent, stubborn, almost petulent. I will not order it from the store, if I want it,...

Went to the Clarins counter and a caucasian redheaded woman discouraged another younger lady from helping me, forcing me to wait while the first older woman finished her noncosmetic return transaction in progress that lasted a good 15 minutes. Older woman even admonished the young lady who was trying to help me purchase a few items, right in front of me!, and said, "I don't want you to make a mistake". I know that the cosmetics staff members' goal is a higher average unit sale, and it appeared that this older woman wanted the sale for herself, with no concern for this customer's convenience nor impression made. Clarins is a favorite high end and quality line that would also object to this sort of behavior representing their products. This is not a particularly positive way to engage a customer. The only "mistake" was this older woman's entitlement and disregard for both the customer, and the esprit de corps I expect at Nordstrom. I should have never heard a pejorative remark like that made to another staff member there! I could see that it was something that likely happens commonly, because the younger lady apologized and deferred to the older woman quite automatically. My husband also raised his eyebrows at this older woman's rudeness and seemingly bullying behavior to her younger helpful coworker, and the customer! It was an uncomfortable experience. I felt badly for the younger woman, and, after still waiting longer, I decided to buy my products elsewhere and left. This older woman had a chance to support a younger impressionable staff member, lead by example, retain a client, and perhaps secure a future sale....but instead she lost the opportunity to be kind to a staff member and the respect of a customer. Bad form! Only reason for the 2nd star is for the obstructed helpful effort of the...

I recently had an incredibly frustrating experience with Nordstrom regarding the pickup of my sneakers. This is my second visit to the store, as the first time I encountered a similar issue. I placed an order for a pair of sneakers and was given a specific delivery date, which I eagerly anticipated. Unfortunately, the delivery was cancel, leaving me extremely disappointed and dissatisfied with the store's service.

What frustrates me the most is that this is not the first time I've faced such an inconvenience. I took the initiative to visit the store again, hoping for a resolution and a better customer experience. However, it seems that my trust was misplaced once again. It is utterly unacceptable for a store to repeatedly fail in meeting its promised pickup dates.

The lack of communication and transparency throughout this process has been exasperating. Not once did I receive any proactive updates or apologies for the delay. It's as if my order was completely forgotten or ignored, leaving me in the dark and wondering when, or even if, my sneakers will ever arrive.

I value my time and money, and I expect a certain level of reliability and professionalism from them. Sadly, Nordstrom failed to meet these basic expectations.

I strongly advise against relying on Nordstrom for any online purchases or deliveries. If you want a hassle-free shopping experience with reliable delivery, I suggest looking elsewhere. As a customer, I believe it is essential to hold businesses accountable for their actions, or in this case, their lack thereof.

Overall, my experience with Nordstrom has been nothing short of disappointing. I urge the management to improve their order fulfillment process, enhance communication with customers, and take concrete steps towards rectifying their...