Bechants — Local services in Boerne

The beauty and quality of the various pieces in the store is a five 5️⃣, however, the customer service from some is approximately a two 2️⃣. My husband and I went there for the first time and once I saw the beauty of the crystal and various pieces I was elated. I began slowly looking around, enjoying the beauty and quality of the merchandise when I came upon the nicest sales consultant, her name was Lynda. She is the one who made our shopping experience positive and if the last two I dealt with were like her, I would give the store a clear five 5️⃣.

Upon arrival, my husband and I were told by plural consultants that Christmas was 50% off and everything else was 25% off, we were delighted. We started picking up select pieces for purchases and would bring them all to Lynda so we could pay for everything at once. When we went upstairs, (the 2nd floor/Fine Jewelry,) the sales consultant told us almost immediately that Christmas was “60% off” and when we told her we were told by others it was 50% off, she told us they were WRONG and didn’t hear right. I ask her if she was the manager and she said “No,” but stuck with the 60% off. There were then some pieces that were Christmas colors and one white and gold, they looked like Christmas Present 🎁 Trinket Boxes and my husband inquired about them, but was told by the same woman those were only 25% off and not Christmas. I found that puzzling because the Christmas pieces in Baccarat were 50% off, even those of substantial value; I know because I inquired about a particular piece they had there. When we went back downstairs to Lynda (where we were keeping all of our merchandise for purchasing purposes,) I told her what the consultant upstairs had told both my husband and I, on both issues. She then looked very puzzled and said she’d be right back, we continued shopping. 🛍️. However, at one point when we turned around, we saw her and she her manager was there. When I saw her manager and started to speak with her, it seemed (from my perception) she was angry or defensive with me from the beginning. I clearly felt we were immediately, directly, and firmly told it was 50% off and that the consultant was mistaken. I then inquired about the trinket boxes that looked like Christmas Presents 🎁 and she firmly told me that consultant had been thoroughly trained and knew what was on sale and what wasn’t, this was the same consultant who told us that Christmas was 60% off and the other consultants were wrong.

I think in light of everything, had the manager addressed me in a different manner I would not have felt like this. Or if she would have said “Let me check on those and I’ll get back with you in a moment,” that would have exemplified quality customer service to me. After I was addressed in such a manner, and although Lynda was exemplary in providing customer service to us, I did mot really want to buy anything else. I actually was looking at more, but was very turned-off by the way I was addressed and treated.

In saying this, quality customer service and kindness is essential to me. Our careers cause us to have to work with people from all walks of life and providing quality customer service is very important. I very much felt like I was talked down to and that is not acceptable. Due to this reason, I cannot give the store a high rating. I will say Lynda’s customer service and the quality of the merchandise was exemplary, but cannot say that...

I don't understand their mask policy. My husband was shopping for a Christmas present for me earlier today. He walked around the store and spoke with a sales representative for several minutes and only when he told them what he wanted to purchase and he was ready to check out did they refuse him service for being unmasked. Don't pretend you're making up rules to "ensure everyone's safety" if you're going to kick someone out of the store that's already been in there for quite some time and has spoken with several staff members none of which mentioned the mask policy. Very disappointing and will take our...

If I could give this store 0 stars I would. I love coming to this town and I am treated very well, however, when I brought my boyfriend who is hispanic he has been racially profiled not once but twice in Boerne. I am very disappointed with this store as he got stopped by security asking if he bought anything and where he parked etc. I do not believe you should assume something just because they look a little different or have a different complexion. I will not be returning and I hope other people will stand up to this because it is unacceptable and really makes people feel bad...