DSW Designer Shoe Warehouse — Local services in Bolingbrook

I went to the DSW at 635 East Boughton road to pick up my online order. I ordered two of the same Adidas bag one for myself and one for my daughter however online it said that my store only had one in stock and the other would have to be shipped. When I arrived to the store I saw that the bag was in stock so I asked if there was any way to correct this the young lady that helped me was very nice & unsure so she called a manager. Her manager Stacy was not so nice and acted as if she barely wanted to help even tried to walk away before the girl got started. Once she came over she barely listened then rudely stated in an accusatory tone “well if she wants another bag she can just pay for it” As if I was trying to get an additional bag for free. Once she realized I had already been charged for the item (which had to be explained to her 3 times because she never bothered to try to listen to or understand the situation) her demeanor changed and suddenly I was customer. I did not appreciate this woman’s attitude or tone and even my daughter was upset about her behavior and asked me why she acted like that. I left the store with my paid for items and will wait for my bag to be shipped. I truly hope someone follows up with this manager because she needs a lesson on manners and customer service. Stacy needs to learn to listen before...

For this particular trip, I would consider DSW a 3 1/2 star rather than a 3. The men's section was by far better than the women's. We were looking for nice dress shoes for an upcoming wedding, and although DSW was not able to fulfill our needs in the men's department (they could place an order, but it would arrive well after the time we needed the shoes) the sales staff were very helpful and the selection varied. The women's selection, however, sandals as far as the eye could see and nothing but sandals. We were looking for shoes. The only thing available in shoes was a sad little, picked over clearance section in the back of the store (although clean and neatly kept and organized). We did end up walking out with a few great clearance purchases, saving some wonderful cash, but nothing suitable for our wedding attire, unfortunately. DSW does have an excellent kids selection as well. These are Designer names, so those price tags are going to go along with those names; this isn't Payless. If you are looking to save a few bucks, stick to the clearance section; fabulous...

The store manager has the worst customer service I have ever experienced today is Sunday November 15th. I purchased a pair of boots went home with two different boots same size two different boots came back they don't have the other boot so they refunded me the money. I asked them since they made the mistake would they honor that price for another pair of boots from their sales rack since it was from the sales rack and they expected me to pay more. Yheir mistake 100%, and they will not honor allowing me to pay what I originally paid for another pair of boots they expect me to pay more even though it's from the sales rack. The difference would have only been under $10 it's the principal that I'm upset about. Been a loyal customer for many many years have spent lots of money at that store and they can't even do things right to make a customer happy I didn't ask them to give me a free pair of $100 boots I just asked them to honor the original sales price for another pair of sales boot around the same price. I'm probably wrong but to me it was the principle...