SEPHORA — Local services in Boston

I've never been the type to leave online reviews on places, but this experience was so uncomfortable that I felt the need to... I went here to return a face cleansing kit that a previous Sephora recommended I return, as the products It came with were drying out my skin/not tailored for my skin and wasn't showing the results I wanted according to an employee. I told her I had been using it for two weeks and to my joy she said I could still return it.

Today I finally decided to return the kit at the Prudential location because I was in the area. The cashier was friendly and helpful. However, an employee behind the registers counter kept hovering during the return and as soon as it was completed she decided to walk right over and interrupt my conversation with the cashier, holding the returned face kit infront of us saying "There's only two products in here" with an attitude. I was so thrown off by her and her disgusting customer service. The way she approached the situation was so unprofessional and inappropriate that I was confused/embarrassed as to what to say because it seemed like she was accusing me of trying to scam them. i told her I could buy it again and return it tomorrow, bringing back the other bottle the face kit came with that I knew was lying around my house somewhere. Instead, she decided it was too late to return the item because it was "already returned in the system". I apologized again and said I didn't know the entire kit had to be included because it was used and my first return ever. I was appalled by her continued attitude. I felt unsure as to what to say, because apparently bringing the bottles tomorrow and redoing the transaction tomorrow isn't the proper solution. It was very uncomfortable. I wish I had got her name. My first return with Sephora was awkward and unpleasant thanks to this woman. I can't say I'll be visiting this location again as the customer service is poor and...

During the past year I've had the amazing opportunity to take advantage of their FREE "Beauty Classes/Workshops", which I believe they began piloting since I was the only person there for the very first Skincare 101 class. Anyway I don't think every location has this feature, but just go on the Sephora website to check what they are offering and to reserve a spot.

Example of some classes: Skincare 101, Contour & Highlight, Brow Shaping, Correct & Conceal, Nighttime/Daytime Smoky Eye

The classes are typically on Sundays at 9:30AM before the store officially opens at 12PM and it usually finishes early so you have the rest of the time as "private shopping" time and to ask any additional questions. The classes are usually limited to 10-15 people so you can get more 1:1 attention. At the start of most classes they will do a color IQ on you to find the correct match in foundation. They really do a great job breaking down the steps so that anyone at any skill level can follow along. They also provide a clipboard with a diagram and overview of all the steps. The class is set up so that we watch the Artist with instruction do the live Demo on one of the Sephora cast members. Then we apply the same technique on ourselves at the work stations that they have set up for us. They provide all of the tools that we need (brushes, eye shadow, lip product etc...) and the facilitators will walk around to check and help everyone.

The experience in the beauty classes has really impressed me and convinced me to update my review from a 4 to 5 star for the...

I have no clue where to start with this place... Situation #1 It seems the attitude with the employees are to treat customers like trash when making returns. But when making purchases, you are given the RED CARPET. On one occasion a young white female laughed at me after asking for a bag for my purchase. So I went to the MAC store made a purchase then returned the lipstick back to Sephora.

Situation #2 The attitude they have here especially the colorful male manager just baffles me. I purchased two of the same lipsticks from this location totaling $35. I had an allergic reaction to one of them. The other was not open. I had to travel out of the country plus the items were still here in the States. I showed my receipt but knowing all of this he didnt budge to assist me AT ALL. There is no written policy on the receipt only direction to go online legally VOIDS the policy.

Massachusetts State Law On Retain Purchases Key Points for Defective Merchandise: Implied Warranty of Merchantability: This means that any item you buy must function as expected for a reasonable period. A business can't sell you a product that doesn't work or is of poor quality. Defective Merchandise: If a product is defective, a stores policy cannot be used to deny a return. The store must provide the consumer with the choice of repair, replacement and or a refund.

• This is my case

I reached out to the head office and they could...