MiniLuxe Prudential Center — Local services in Boston

My review went from 5 stars to 1 star in a matter of 48 hours.

When I got my gel manicure on Saturday, I enjoyed my experience. However, I had two nails that were pretty cracked and had asked for those to be trimmed and to have an extension added instead. The technician said she could solve it via nail tape, so we tried that and it seemed to work fine so I was cool with it.

12 hours later, both nails that had had nail tape used on them cracked. I thought, no problem, I’ll go and get them fixed.

When I went back the next day to get them fixed, the lady at the front was pretty rude with me in terms of scheduling, and said they wouldn’t be able to get me in to any location until the following day. As a working mom whose husband travels all the time, it wasn’t ideal but Monday was essentially the last day I could get it done before my husband had to leave again, at which point I would have no time available for the week given I will be with my toddler. So, I agreed to the appointment the next day, and emphasized I needed an extension on the nails and for the gel to be redone. The lady at the front confirmed that with me.

The next day, i leave work early to come back before I have to rush to get my child from school. Everything seemed fine until they started to do the gel with no extension. The receptionist came and told me they hadn’t booked me with the extension and no one could help me.

Having to go back 3x in 3 days and still not have the issue resolved is extremely frustrating. especially when she tried to place the blame on me for my calendar being busy as a working mom. I left after 3 tries with my nails still broken before an important meeting tomorrow, and had to buy press on nails as a last resort.

When i brought it to their attention the second time they made me feel like it was my fault again for not scheduling correctly even though i confirmed it and had 8 other nails that were longer than though two so obviously needed an extension on it.

Needless to say, I will never be going back to MiniLuxe and do not recommend it if you like to be treated in a...

I came here to receive a Brazilian wax (and underarm wax), but unfortunately I did not have a positive experience. I’ve received Brazilian waxes in the past, and have never experienced that amount of pain. After the Brazilian wax, I experienced skin damage and excess bleeding. I was in pain in my bikini and private area for several weeks and I had to visit my doctor multiple times to evaluate.

Admittedly, I went into this experience feeling very nervous because I was seeing a new wax specialist for the first time. At the same time, I was excited to have a wax specialist just a few blocks away from home. Ultimately, the overall customer service during the wax was severely lacking. I know this can be subjective, and it’s always possible to misunderstand someone’s mood or warmth towards you. But during the appointment it felt like my wax specialist was just trying to get the appointment over with. Whatever the reason for that vibe, the excess pain and damage from the appointment made that feel even worse.

As many can probably relate to, receiving a Brazilian wax is a vulnerable experience. This was definitely the opposite of my past experiences at other establishments. I attempted to reach out to MiniLuxe about my concern, but I never heard back from them. Which seems to underscore their lack of care...

Very disappointed in the Prudential teceptionist/manager that beside she is not professional at all she lied to me. Today, 10/19/2016, at 6:30pm got to Prudentusl place and asked to get gel manicure, the receptionist told me that they are booked until 9pm but she can recommend the Newbury st one. The only available time she told me was for 7:30pm, an hour usually is not a big deal, she even specified it's just an hour. I accepted. I walked around, tired, trying to find to do something and go to the other place for my gel manicure. I got at the Newbury place at 7:10pm, and for my surprise the nice receptionist tells me that my appointment is at 8:15pm, that's the time Prudential receptionist/manager made the appointment (i thought is a joke). The Prudential receptionist didn't even had the respect to call me and let me know about the change in appointment, being a frequent costumer and have my number in the system. Everyone's time is important. And I hope the Prudential receptionist understands from where her salary comes from. Definitely you lost...