Hyatt Centric Faneuil Hall Boston — Hotel in Boston

We arrived for a long weekend (Thursday - Monday), on Easter weekend. We wanted to get away from NY but during COVID traveling is not the easiest. Boston being only 4 hours away was an easy getaway. Our stay was absolutely fantastic. The hotel is a great location, close to all, clean, and most importantly the staff is absolutely amazing!

Hotel - We originally were going to book through expedia, as it was $20 less per night. We called Hyatt and they matched expedia's pricing and gave us an additional 20% off! We were already starting off on the right foot with Hyatt! The hotel itself is super clean, and central to EVERYTHING. You can walk pretty much anywhere you need to go during your stay. About a half mile from the seaport district, a quick walk to the north end where you can visit Little Italy etc. Very close to many historic sites as well as the beginning of the freedom trail. You can walk to Duck Tours (highly recommended), Trolleys, Whale watching, Ghost tours etc. The restaurant in the hotel is closed, which kind of bummed us on a freezing cold night. But not to worry, the hotel lobby is open and usable. There are tables and seating available so we grabbed bottle of wine and ordered sushi on DoorDash and dined at the hotel. We played card games at the table and had a nice night in, and we were able to stay warm. The hotel was what you'd expect from a Hyatt, and the location could not be better.

The Staff - All very friendly, and accommodating. They are not cleaning rooms daily due to COVID and keeping exposure to a minimum. But the staff was very helpful in getting us all the essentials needed daily, such as towels. All staff members were courteous and always greeted us nicely with smiles we could see through the masks! All seems like a normal Hyatt stay at this point. Then came the WOW factor - Laura and Lauren truly exceeded our expectations not once, not twice, but every single day! These two wonderful ladies are a true asset to the Hyatt Team. They were always there to offer advice on where to eat, where to go out, what tours to do, how to get SOX tickets (with 12% capacity at Fenway, which by the way we obtained at a good price thanks to their help), literally anything we needed. They were always available to help us with whatever questions we had. We often found ourselves asking them a question, receiving our answer, and then spending another 15 minutes or more just talking with them about anything or sometimes nothing, like they were our friends. This truly pushed our experience over the top! Lauren was also extremely helpful in a parking garage mess we got ourselves in to after I lost my parking ticket less than an hour into my stay. My girlfrined was emailing Lauren before our trip to help her out with surprising me for my birthday. I walked in to a room decorated with balloons and a sign, as well as some Sam Adams Boston Lager to start the trip off right!

COVID in Boston - We never had a second of feeling unsafe. Rules are in place but everywhere you go you never hear "put your mask on" or any other true enforcement of policies. At first this may seem scary, but as we continued our stay we quickly learned the enforcement was not overly necessary because everyone just follows the rules. There is no friction between businesses and guests because the people of Boston are just doing the right thing at all times! When we brought this up to local people, most had similar responses, "Boston is in this together and we just want to get out of it together". This was particularly easing on our minds as New Yorkers. In NY it seems people have to be forced to do the right thing, and in Boston people just want to do the right thing.

Overall our experience was great and we will be visiting Boston again. But I must say it is due to the hospitality of Laura and Lauren that we would absolutely chose this Hotel over and over...

I stayed in this hotel from 29 December 2023 until the 1st of January 2024. All my impression from Boston was completely ruined by the behavior of two black ladies at the reception. Since my return flight was at 10pm on the 1st January, I asked the reception on the 30th (and doubled checked it on the 31st) if I can do late checkout. The guys at the reception were very polite and told me I can do so only if I pay for extra night or I can checkout at 4pm on the 1st January and pay half price. I agreed and asked them if I should do it straightaway. They both replied that I can do it on the day of my checkout and asked me to approach the reception early in the morning of the 1st. This is what I did.There were two very hostile receptionists and when I asked them to extend my stay till 4pm and that I will pay half price (as agreed earlier), they both said 'no, it's not possible'. To my words that I agreed this with your colleagues earlier, they both said that I am wrong and that I should checkout at 11am. During my checkout, to their question on how my stay was, I described again the whole situation, stressing that I was told earlier I can extend my stay until 4pm and pay half price. There was a man (supervisor/manager?) standing behind the two women who told me that I can stay if I pay. When I said that this is what I wanted to do earlier this day, the whole nightmare started. One of them whispered something to this supervisor and three of them called me 'nasty and aggressive'. To any of my attempts to find out what was nasty and aggressive in my words, they kept interrupting me and telling me to leave. Even though the location of the hotel and the room were good, such an inappropriate and shocking attitude from these three people left bad memory of my trip. If you want to stay in this hotel, I urge you to stay away from these three people. I am a big traveler and stayed in many hotels but I NEVER encountered such an attitude...

Good: the location is amazing especially if you are on a vacation visit. It’s 5-10 mins walk to Quincy Market and the waterfront. The deluxe room is pretty decent and comfortable.

Bad: a) breakfast choice: I had booked with breakfast included expecting decent breakfast buffet but it turns it they don’t have such an arrangement. It’s just bunch of limited choice items which are heavy priced (if bought separately). Major bummer if you are with family and kids on a vacation. Would have never booked if I knew earlier b) they close the bar before clock hits 11 pm. And this I am talking of Saturday night on one of the busiest holiday weekends of Memorial Day. Why would do that when tourists after a long day of going around would like to have a drink to finish the day. In my case the receptionist even tried to help us get a drink to take the room but the ppl at the bar was like “we closed our machines for the day”. c) very small bathroom, with just standing shower.

This is my 2nd time vacationing in Boston. On a first time had stayed at a waterfront hotel where the first two issues were not an issue. Really bummed at staying at this place and will never repeat. The service at bar / restaurant is a stark contrast to the service of the main hotel. Not sure if the bar / restaurant is even being operated by Hyatt or some external vendor.

If you are vacationing with family please make sure you call and confirm the services you expect before hand before making a booking.

For a hotel located at a crucial tourist zone having a bad eating / drink service is a major disappointment. You can the best stay service but if the food and drink service is bad anyways...