The Langham, Boston — Hotel in Boston

So I'll preface by saying that luxury travel is my one favorite thing this lifetime. We work very hard to be able to afford the finer things and do enjoy splurging especially for special occasions. We've always done the Mandarin Oriental when traveling so we decided to do The Langham for our Boston anniversary trip.

We were welcomed during check-in and were allowed to check-in early.We were also extended a complimentary upgrade to the Premier room at the top floor as part of our rate. The rate we paid as American Express Platinum card holders was close to $1600 for 3 nights which came with club lounge access and daily breakfast at GRANA if we wanted to. Also came with complimentary pressing of 3 items through the club lounge so that came handy.

The room was great though smaller and that didn't come as a surprise seeing they had to do with what they did from the former Federal Reserve bank (which btw how cool is that?). The bathroom was small but loved the rain shower and water pressure. I wish the Chuan Spa brand of amenities were still available, instead we had C.O. Bigelow which we love anyway, we actually have some of their products at home. I personally loved the little corner chair behind the slanted windows with the beautiful skylight and personally enjoyed sitting there wrapped in I forgot if that was a merino wool sheet. So cozy. And the robes were comfortable. We loved the perfect room temperature that can be adjusted and the most incredible King bed. My husband and I slept like babies each night. Housekeeping was also on point but forgot to refill amenities one day and turndown service only happened on our last night which was a bummer, I wish they were more consistent.

The Club Lounge was what made the stay better. It was great to wake up late and see what breakfast offerings were available and they had eggs, bacon, sausage and french toast. Coffee and bottles of fresh orange juice were available to. After a day of going around Boston, it was also pretty nice to just see what light snacks and drinks were available before dinner. We saw a small but quality spread of cold cuts and cheese, shrimp, and crab. Both alcohol and non-alcohol drinks were available and I enjoyed the Tattinger Champagne. I was personally pleased that they didn't compromise on the brand. There were also pretty good bottles of wine from Napa which my husband enjoyed. While it's self-service, there were a few lounge attendants and staff who made sure the place was running well. We had the pleasure of meeting Dorian, the Club Lounge Supervisor who we enjoyed talking to and took great care of us. One night when we came in later than usual and there were no more champagne available, Dorian did open a bottle for me. Loved the personal touch, he was awesome and he was kind. Also sent very nice recommendations for our anniversary dinner, some of which gives us a good reason to come back.

GRANA for breakfast was quite a visual treat. The restaurant and all the artwork was beautiful. We thought they'd allocate for hotel guests so just walked in one morning and they almost couldn't sit us because they were busy on weekends. They did come through. The next time we went I made sure I reserved via Open Table and it was a breeze. We also did enjoy the pancakes here.

We had a $125 property credit to use so we ordered room service. We ordered bolognese for almost $40 (so.bland and dry it practically didn't have sauce), burger (this one was decent), fries (okay), chicken tenders (better) and supposedly a freshly baked chocolate cookie (it wasn't, stale and crispy). The $7 diet coke cans were the mini ones btw and you'd think they'd at least bring you a pitcher of water. So this is the part where we felt it was subpar as a luxury brand. This is one area where I felt they should seriously improve on.

In summary, I do recommend if you'd like to splurge and celebrate. Some of the staff were warm and wonderful while some couldn't be bothered lol. Either way, we wouldn't mind coming back and hopefully coming back to the same...

Tremendous. My wife and I just stayed here for a free night with an American Express Platinum annual gift coupon that came in a mailer. The coupon was for any Langham hotel, and we happened to be traveling out of Boston to Atlanta on the day of our wedding anniversary, so we decided to book it for one night before our early morning Boston flight. We stayed with our two girls, 5 and 8.

It was amazing from the beginning. When I mentioned that I had pulled up outside and that the valet was away, two of the three people at the front desk leapt into action, dashing outside to take the keys and bags. Another employee rushed to get a sixteen square foot iron safe on wheels with a flashing siren light on top, which he opened to my daughters' delight to reveal a treasure trove of free toys for them to choose from.

We were fortunate to have a room on the top floor facing the park with all the Christmas lights. My daughters marveled at the sky line, watched Disney Junior on a huge TV, and ate room service kids meals on real china until we turned out the lights. They giggled and laughed under the five-star linens with their new free light up toy until they passed out. My wife took a long hot shower under the rain shower head (one of two in a beautifully apportioned bathroom), enjoyed the beautifully curated bath products, and donned a terrycloth robe that she lived in until it was time to leave the next morning.

The next morning we headed to 'Grana' for breakfast, not expecting the third most luxurious and opulent breakfast set-up I've ever seen (the top two are the Ritz Carlton Dove Mountain and the Post Ranch Inn). As a global traveler, I kid you not -- this was the third best I've ever seen for ambiance, and the best of the three top breakfasts for value for the money. The restaurant is set up in what used to be the front foyer of the Federal Reserve in Boston -- and the customary opulence was rarefied by the glittering pink and silver Christmas decorations. Absolutely outstanding. Juan, our waiter, was a true professional. He took us on a 'behind the scenes' tour of the adjoining ballroom while we waited for our food. The food was excellent. The best jams I've tasted since Dove Mountain, and a really rich, nutty coffee that screamed 'better-than-Starbucks'. My wife had the oatmeal with steamed milk, brown sugar, and New England apple compote. She turned to me and said "this is fantastic -- how can I make oatmeal like this?!" Then the restaurant waitstaff gave each of my girls another complimentary toy for the road.

Reading other reviews, I have to note that I agree with the general themes of positive reviews of this hotel. It smells very clean. I could have been convinced that no one had ever stayed in our room, had it not been for some pockmarks in the carpet. I agree that the hallmark of excellence at this hotel is the attitude of the staff. Enigmatically optimistic. They almost seemed happy to be presented with guests' needs and issues ... as if they thrived on opportunities to show that they are the best hotel staff in Boston. They always made eye contact, always took responsibility, always smiled, and definitely left me with a sense of confidence that everything was clean, organized, and safe.

I have to say that the coupon for the free night worked. I would pay extra to stay at the Langham instead of at the Marriott Copley or Marriott Long Wharf that are my usual haunts. And with the room service and the breakfast at 'Grana', the valet, and all the tips, it wasn't really a 'free' night after all. Nevertheless, I'm super glad that we did stayed here. It opened my eyes to future possibilities. I drove my family to Boston Logan (only an 8 minute drive!) after a quiet, deep sleep, and a world-class breakfast. If you're willing to pay an extra $300 to step away from the crowd at the Marriott and sidestep the mass production breakfast scene -- you won't regret the Langham. I don't. And I...

*NO CLASS, RACIST, TRASHY, UNPROFESSIONAL HOTEL MANAGERS — Do not go here. * I wish I could give this establishment 0 stars. I do not recommend you dine or stay here as their customer service is absolutely disgraceful. Where do I start... Their restaurant manager, Alex is extremely unprofessional and rude. He led my party of 6 and I to an empty table that had no place settings, no menus, no silverware. He then says, ”I will be right back, don't sit down yet until I wipe the table.” He then disappeared and never came back. We literally just stood there waiting in the middle of the restaurant. Finally, a host comes over and instead of assisting us he rudely asks if we have a reservation. I made sure he was aware that Alex had led us here, and said he would be back. However, Alex never came back which caused a lot of confusion within their staff. Instead of resolving the matter, he had us uncomfortably stand there in the middle of the restaurant and it caused a scene that could have easily been avoided. To make matters worse. Just as we were finally seated, the host comes back over for a final time and asks us if we have a reservation... Keep in mind, the restaurant was empty. No one was dining there at "The Fed" (A restaurant in their hotel). We then kindly asked, "Do we need a reservation?" The host then rudely snapped back and said, "No, I am just making sure." The interaction was very odd and uncomfortable. It was as though our presence alone was not welcome. This completely tainted our dining experience especially since Alex, the restaurant manager is the one who brought us to this specific table in the first place. Now I am not the one to bring up the race card, as I find it to be a cop out in most arguments. However the people I had with me were all of brown skin. We are all professional Bostonians meeting for business, dressed in business attire -- and still treated as though we were not human, not welcome, not allowed.

Finally, when we thought things were beginning to run smoothly, the waiter forgot to bring one of our guest's meals. We have a party of 6, and all guests were served except for one. This would not be a big deal if they quickly rectified the situation, however her meal was not served until we had all finished eating. The waiter did not even apologize at first. I had to bring this to his attention that this was unacceptable. Had I not told him we were unhappy, he would have gladly carried on knowing our guest had to watch us all eat.

After our troubling experience, I called to speak with the hotel manager. He is even more unprofessional than all of the hotel staff that he governs. When I told him about our experience and how the staff was rude, forgot one of our meals. His response was, "This isn't the establishment for you." Not only that but he did not believe anything I told him. The interaction with him was quite bizarre. I personally have worked in the restaurant industry for years, and when a customer tells you they didn't receive their meal -- you believe them. He proudly did not. In disbelief I asked him for his name so I could keep record of this awful experience, he refused to provide his name. People of Boston reading this, I don't advise you spend your hard-earned money in a place where the staff cannot provide their name. How can you trust someone who is nameless? How can you eat somewhere, where the people making your food are nameless? I am repulsed. If you are looking for a place to stay in Boston that is respectful, has class, and will treat you like a human being go to the Fairmont Copley or The Four Seasons. I will be letting everyone know on all social media accounts to avoid this place at all costs. For these prices and this type of low-class service? They won’t last long here in Boston... Maybe...