Victoria's Secret & PINK — Local services in Boston

I recently had the unfortunate experience of shopping at Victoria's Secret, and I must say it was an absolute disappointment. From the lackluster customer service to the subpar product quality, my visit was nothing short of a letdown.

First and foremost, the customer service was abysmal. The staff seemed disinterested and unwilling to assist customers. I had a few questions about the products, but it was like pulling teeth to get any information from the employees. They appeared more interested in chatting amongst themselves than attending to the needs of the customers. It's disheartening to see such a lack of professionalism and basic courtesy.

Moreover, the product quality was far from satisfactory. I purchased a few items, including lingerie and sleepwear, and they were all disappointingly flimsy. The fabric felt cheap, and the stitching was sloppy. It was evident that the products were not built to last, which is unacceptable considering the premium prices Victoria's Secret charges. I expected better quality for the price I paid.

Furthermore, the store's atmosphere was far from welcoming. The displays were messy and disorganized, making it difficult to find what I was looking for. The store felt cramped and cluttered, and it seemed like they were trying to cram as many products as possible into a small space. It was an overwhelming and chaotic shopping experience, which is the exact opposite of what I would expect from a store like Victoria's Secret.

Lastly, the limited size range was incredibly disappointing. Victoria's Secret claims to cater to all body types, but their size offerings were severely limited. It was disheartening to see that they did not carry sizes for a broader range of customers. This lack of inclusivity is unacceptable in today's society, where body positivity and diversity should be celebrated.

Overall, my experience at Victoria's Secret was extremely underwhelming. From the poor customer service to the disappointing product quality and lack of inclusivity, there was nothing about this store that stood out positively. I would strongly advise shoppers to explore alternative options that prioritize quality, customer service, and inclusivity. Victoria's Secret has lost a once-loyal customer, and I will not be returning...

Today I was at Copley Place exchanging shoes for a different size and walked into Victoria's Secret to see if I could find any good deals/sales. After walking around the store for at least 10 minutes without so much as a greeting from a sales associate, I had a couple products in hand and continued on my shopping. While making my way to the panty section, one of the sales associates physically bumped into me while rushing to the check-out counter to grab a pen and did not even apologize. Despite all of this I continued on shopping. It wasn't until I had begun opening the drawer to the panties to select my size, that I had had enough. I was interrupted while selecting my size, by a sales associate asking me to "move out of the way for a second so I can grab a size." When I stood dumbfounded, the sales associate closed the drawer I was in and opened the drawer above and began selecting and showing a mother and her daughter some items. I FINALLY spoke up saying "is this for real?" As I voiced my frustration, I glanced at the mother of the daughter, who appeared to be mortified at what had just happened before her eyes.

I then threw all of the items I had picked up to purchase on to the table near by and walked out of the store. Frustrated and shocked I returned to the store to ask for the associates name (Milay) so I could then call to speak to the store manager once I was home. When I called, I spoke to the manager (Meritza) while trying to attain the number of the store and the district manager, she asked me why I was calling I explained the situation to which she not only refused to provide the DM's info, she told me "lady,I do not have time to deal with this." Victoria's Secret does not allow you to speak to district managers, instead you are redirected to speak to a customer service line who reroutes you to a corporate line that handles complaints.

PLEASE DO NOT SHOP HERE and I hope Victoria's Secret Corp. does the right thing to remedy...

My recent visit to Victoria's Secret left me feeling disappointed. The store's atmosphere felt overwhelming with an excessive amount of flashy displays and overpowering scents. The layout made it difficult to navigate, and it seemed like finding assistance from the staff was a challenge. There were only two people in line besides me, and I waited in line for 15 minutes. While the lingerie selection was extensive, it mainly focused on a narrow range of sizes and body types, which was disappointing and exclusionary. The dim lighting made it hard to accurately assess the colors of the items, and the prices were quite high for the quality of the products. Overall, my experience at Victoria's Secret was underwhelming, and I hope they consider improving their store environment, inclusivity, and product offerings. Katelynn however was great as a...