David Yurman — Local services in Boston

Went in there two consecutive days. Both times many agents past me and no one even said hello until an agent was completely available. A greeting should still be encouraged to your customers when they come in. First sales rep was helpful and nice, I left feeling great but realized I still wasn’t satisfied with my purchase. So I went back next day, same thing no greeting until someone was free. Another sales rep was also helpful and polite. When it was time to check out, that’s when things went south. Backstory: I went in there to exchange a necklace and bracelet for another 2 different necklaces and should have received a small store credit when it was all said and done. The sales rep forgot I brought in the necklace and was charging my Amex $610. I politely pointed out the error, she was politely apologetic and took responsibility for the misstep. She gets up and walks to the back room while I sit and wait. Then she returns with another lady who sits down next to me without introducing her and aggressively tells me that she “is going to explain in detail to me,.. so I’m not confused”. Mind you I’m not aware it was a big issue since the mistake seemed pretty straightforward to fix. So I begin to try and tell her that I’m not confused, I know I should get a store credit and I don’t know why she has an attitude. She interrupts and proceeds to say in exact words “because she (the sales rep) is in the back telling me you don’t understand” the transaction. At this point I am so beyond offended, I turn to the sales rep who I am familiar with and ask her if the lady next to me, who is speaking so rudely to me, is the manager. She nods yes. And “Laura” (who I later ask her her name) confirms she’s a manager. I ask her how long because I’m so surprised David Yurman would put this lady as a LEADER and someone to set an example, and she says 5years. Surprised with that experience under her belt, she would offend someone not only with her words but how aggressively she sat down and her entire demeanor was rude and in your face. Numerous times she cut me off while I tried to speak and had an extremely condescending tone the entire time. When she got up to leave, the poor embarrassed sales rep apologized numerous times and could barely look at me. Poor poor management and people skills on Laura's end. She should be fired. There was absolutely no reason for her unprofessionalism and aggressive condescending tone. And to be honest, it didn’t seem like she was just “having a bad day“... she looks like she talks rudely to people all day. Lord knows how she spoke to the sales rep who had to go back there and tell her she made a minor mistake charging me when I should have gotten a credit. People can’t work under her like that and from a customer stand point- you will lose happy clients interacting with her. Saddened she ruined my whole experience of purchasing new jewelry. I will not be returning to...

Buyer Beware: If you’re considering purchasing from David Yurman, be aware that the high price tag doesn’t guarantee high quality. And if your piece needs fixing down the line, expect to pay through the nose for something that should have lasted longer in the first place. Save your money and look elsewhere for jewelry that holds up to its promises without extortionate repair costs.

Absolutely Disappointed with David Yurman’s Jewelry Quality and Repair Pricing

I bought the Petite Helena Open Ring in 18K Yellow Gold with Diamonds (2.5mm) as a gift back in December 2020 for $1,350.00. I trusted that purchasing from a brand with such a high-end reputation would ensure not only beautiful craftsmanship but also longevity. Unfortunately, that wasn’t the case.

After only a few years of wear, the ring needed repairs and refurbishment. I brought the ring into the store, expecting quality service that would reflect the premium price I paid. Instead, I was hit with an outrageous repair estimate of $750.00—almost half the price of what I originally paid for the piece. This is simply absurd. The ring's quality has not held up, and now I'm being charged a SHOCKING fee to fix something that shouldn’t need such extensive work after just a few years.

Makes me wonder—if David Yurman stands by the quality of your products, why aren’t you willing to back them with better warranties or even reasonable repair pricing? The fact that you charge exorbitantly for repairs instead of addressing possible craftsmanship issues speaks volumes about the lack of integrity...

TLDR: Cheryl at DY in Back Bay is amazing and a great example of someone who is willing to go above and beyond to ensure a great shopping experience!

I was searching for a unique wedding band after shopping around at local stores. Prior to this experience, I had never shopped at DY but, feeling like I had run out of options, I decided to stop by. Immediately, I was warmly greeted by Cheryl who spent the first minute or so chatting with me about my preferred styles/metal type. She was welcoming and so easy to talk to! She showed me an array of bands. Unfortunately, at the end of the appointment, I didn’t find a ring that I absolutely loved. However, upon browsing the website when I got home, I saw a band that was a non-traditional wedding band— I immediately texted Cheryl asking if the store had it in my size so that I could try it on. I was so surprised when she immediately responded (despite it being after work-hours)! She let me know that while she wouldn’t be in for work the next day, her colleagues could assist me and that she would ask to have the ring set aside. Sure enough, her coworkers Kendall and Lauren were there to assist me the next day. After falling in love with the ring, my fiancé and I paid a visit to the store together to buy the ring. We couldn’t be happier with Cheryl, the staff at DY, and Lauren (the store manager). We are grateful for their help and will be returning customers in...