Bothell Furniture — Local services in Bothell

I don't enjoy leaving a bad review, but I really don't enjoy spending $5k on a couch and chair from a highly reputable company with supposed excellent, above average quality furniture to be so incredibly disappointed with the product. Within 9 months, the cushions were so broken down I called to inquire about the warranty. That was in September 2024. As of to date, January 2025, I still have not received the " firmer higher quality replacement cushions". My question is, why didn't I get the better quality cushions to begin with. Why would you sell me a product with inferior cushions that you know there is at least a 50% chance people will call and complain and want the upgrade. Why is there even an upgrade option (that isn't actually an option when you go to buy, only when you call to complain) at such a head quality, upgraded store. I have literally put the old couch set that I paid $2,600 back in my living room. I did not replace my previous furniture because they were worn out, I did it for style preference. I'm so thankful at this point that I held on to the other furniture and used it in another room in the meantime. I can't recommend this company, because this is an unacceptable way to do business. - now that said, the employees have been friendly and responsive, it's not their fault. So moral of this review, you don't always get what...

The team there is super nice. What you get are amazing quality furniture and an incredible team working with you to get exactly what you want. I am not a customer who can buy a whole set at a time, but am assembling a set piece by piece and love that I can go back and have just order another matching piece.

It was strange after many years of buying flatpak or particle board stuff to be able to make so many choices about the furniture I was getting. The customization options are amazing. I really like being able to be very specific about the options on what I am getting.

In the age of 2-day shipping, I enjoy the wait because I know it is getting made for me, and it is going to be a solid piece. And I haven't been disappointed yet. I have loved the craftsmanship of everything I have got there. The feel, smell (probably weird, but the solid wood is amazing), and operation (e.g. drawers) has been spectacular.

The customer service is also amazing. I can't say how amazing they are at trying to make everything right on the off chance there is...

A HUGE Thank you to Bree at Bothell Furniture, for all her hard work and her creative input in assisting us with furnishing our new Beach house in the San Juan islands!!! Our new furniture was delivered in November, with the tireless help of Scott (one of the owners of Bothell furniture), Ty, Bob, and Cooper!!! They all worked SO hard, providing true White glove service, moving in and assembling all our beautiful, new pieces, making our new place warm and cozy to start enjoying immediately!!! Bothell Furniture's customer service is stellar, as is the furniture they sell! Their display warehouse is filled with amazing and EXTREMELY beautiful pieces, providing so many wonderful options for their customers! They are truly a 5 Star company in our book, and have helped make our new home a place we will enjoy and make new memories in, for many...