Caffe Ladro - Bothell — Restaurant in Bothell

I'd like to support this business but I cannot. Being berated by the manager regarding vax cards was off putting. Harassing customers is not good for business. She spoke in a rude, pitched voice when I asked about the inconsistency of the vax cards when visiting this location. As a manager myself and a family of independently owned business, this is not how to treat customers-remain professional while faced with questions or step down from management - it impacts customers, staff, the community. There are plenty of businesses in King County that do not harass and lecture customers over vax cards. The staff at this location are very friendly and do a great job. It is a lot to ask young people to manage the vax cards with the public. I doubt they have training about how to handle all of this. Requirement? Well, there are tons of businesses not forcing this- some people are vaxxed but asking them for their confidential information is too far. It is easy to shift business to a free atmosphere. This is in no way a statement against vaccines. Your choice! This is specifically about being treated rudely by a manager. The three coffees procured - two were tossed...

Caffe Ladro has a great coffee, tea and pastries and a really great study/work environment. Their coffee is flavorful and not too sweet and the baristas always have great recommendations if you’re looking to switch it up. My favorite non-coffee drink here used to be a half sweet, half spicy chai latte, but they recently stopped carrying the sweet chai. All of the tea and coffee drinks I’ve had from here have been great and the drive-through is convenient and quick. The pastries and scones are great, too, especially the bacon and Beecher’s scone !

I like to come to Caffe Ladro to sit and get some homework done. The wifi works great and the atmosphere is very nice - small and large tables with plenty of outlets, good lighting, big windows and nice artwork. There are waves of busyness and it can get a bit loud inside, but the outdoor seating is plentiful and has great scenery. There is plenty of parking nearby. The rewards program is great as I can get a free drink pretty often. This is one of the places I miss the most when I go...

5 staff members twittling around and no one communicates properly. I ordered a mocha and pastry and no one tells me how long it will be. Where to wait for it? Will they bring it to my table? Is it for here or to go?

No incentive to sign up for a membership card. Sounds like a chore for both me and cashier. Practically talked out of that.

I finish my snack and see 1 garbage can and no where to bus my own dish. Walk to counter. No one makes eye contact, pretending to ignore me so I just sit the dirty things on a random counter in arms reach. No words said to me.

You get the sense that the kids working there just collectively didn’t care.

I leave a 3 Star because the coffee was good. The pastry was good.

I can’t imagine what excuse could possibly be used when you have 5 staff members behind the counter & not any line, just me. About 4 came in after me. They all got their food. I still was clueless about my snack and I finally ask. I’d say about 5 minutes maybe more went by. I was not timing. I don’t mind waiting, you have to...