Bobbles and Lace Boulder — Local services in Boulder

My daughter, who is a college student, purchased a new dress from you. She was very excited about it because she doesn't often spend money like that on herself. She wore it for a dinner out with us, and as we were walking into the restaurant, the top rips directly in the fabric, not even at a seam. She had to sit through dinner with guests with a rip in a dress from walking into a restaurant. It's not fixable and so she immediately brought it back to you, and you publicly embarrassed her, questioned her weight, and accused her of buying the wrong size. The dress fit perfect, by the way. She is 5'2 and 115 pounds. You and your husband did nothing to acknowledge that the product might have not been the best quality. You refused to compensate her at all, saying that you were store owners and this was your livelihood. Well, she's a poor college student and it's hard-earned money for her as well. That's what you sign up for as a store owner. Back your product. Be there for your clients. You could've at least given her a gift card, or done any number of things. But instead, you insulted her and you sent her away. It's truly sad. I hope you figure out how to be a kinder business owner and realize that it's not all...

My visit started off well, but took a turn when, as I was still browsing their selection, a sales associate came up to me and, without asking, removed my personal bag from my shoulder and placed it in a chair. I hadn’t asked for help, and the gesture felt invasive. More than anything, I felt profiled, as if I were being singled out under suspicion of theft.

I later shared how uncomfortable the interaction made me feel with both the associate and the store’s buyer. They apologized and said it was something they “do” due to theft concerns. But I didn’t see any posted policy about this, and I noticed other customers browsing with their own shopping bags and totes who weren’t treated the same way. That inconsistency made the experience feel personal and unfair.

I understand that stores want to prevent theft, but how those concerns are handled matters. When certain customers are treated differently, especially without clear communication, it can have a real impact. I hope the store reflects on this and considers how to create a more consistent and respectful experience for everyone.

Unfortunately, this location has...

Very poor quality clothes. Expensive “nice” dress ripped along chest the 2nd time wearing with normal wear and no washing (so no shrinkage), and when I went to return the dress, the woman owner of the store sent me away after publicly embarrassing me saying “Well I am sorry you got the wrong size” and implied I ripped it myself just to get money back outside of the 15 day return window they have (I tried returning only 45 days later). I was nice to them and reasonable and only after I was on the verge of tears in the store did the male owner offer “a discount on next purchase” to try and deescalate the hostile situation the female owner created (nothing specified on what that discount was). I can’t return to this store though after how rude she was to me because I’d feel too anxious and unwelcomed, so “the discount” doesn’t help me. I simply just wanted a store to back their product and be kind about giving me a refund for a ripped product that was entirely not...