Cedar & Hyde Mercantile — Local services in Boulder

Art in ‘pieces’ Usually, a wonderful shopping experience until art purchase. Review is for co-owner - Christie L. In store first wk Dec 2024. Saw MQuan Art ceramic hanging in store. Store would not sell display piece. Ordered, paid, and told not refundable. Piece greater than 2K plus shipping. Worked with manager, Cori, who stated piece would be over 2 months in receiving and first shipped to Cedar & Hyde for ‘inspection’ then to us out of state. Asked for art photo prior to sending as it was a ceramic piece and wanted same colors,etc as store display - and, it was art paid for. Four months passed, contacted store first time to check on piece April 2025. Had not heard anything from store prior. Finally, heard back, piece ‘being made’. Received art directly from artist in NY and charged $75 for shipping. Art was in ‘pieces’ and was to be assembled by us according to instructions and ‘number’. This was neither conveyed in store at time of purchase, prior to shipping or by store email. Picture sent by store/artist prior to shipping showed art assembled as in store. Note this is a fragile assembly of ceramic discs of varying colors. If damaged by us in assembly, would be ruined and non refundable. After numerous curt emails with C & H owner, Christie, refusing return of piece and her misrepresentation of art, need for assembly and no ‘inspection’, she asked the artist to refund piece and also offered ‘someone’of our choice to assemble the piece for us at her cost? Eventually, I returned the art to the artist at a cost of $80 that C&H, Christie, would not cover. Christie, agreed to credit art(only) from artist, when disassembled art received ‘undamaged’. We buy art globally & have shipped. This was the most difficult experience and rude store owner we’ve ever encountered. We’re out $80 through this entire experience. Never do business at this store - especially if you’re expecting integrity, quality and customer service. Store in Boulder CO. Owner from KS. Art is a large piece, yet easily shipped in tact with proper art packing and charge of $75.This email was Christie’s last response to requesting $80 return shipping fee: Remember, it was also up to us to find an ‘assembler’… Owner will respond “it was all on us as buyers to assemble and take responsibility it wasn’t damaged in doing so.”

Hi Beth,

We will not be refunding you the $80 you paid to send the piece back. There was nothing wrong with the piece. We made an exception to give you a refund on a special order, which is not our policy. We paid the $75 to get it to you, which is not our policy. I offered to have someone come to your house to assemble it, and you declined. The $80 for sending it back is on you.

Have a great...

I stopped by the Cedar & Hyde Home Store looking for Mother's Day gifts and had such great experience! They really took the time to listen to the feeling I was going for. I found somthing meaningful and beautiful for both my Mom and Mother in law. I also found the perfect pair of jeans next door at their clothing store. It was fun to extend the experience and find someting for myself. The staff is really the best - they are kind & attentive and I think they were almost as excited as I was about finding the perfect thing! I had a sweet conversation with the owner while I was in the store and I can tell she cares deeply about creating an intentional, personalized experience in an inviting space. The stores are beautiful & calming and the item curation is informed by an empicable eye for design and style. I absolutely love this store!...

This store is absolutely wonderful. The staff is incredibly kind, sweet and helpful. I have been in there a couple of times this past week and had to make an exchange, and each time I went in I felt even more welcomed. Great selection. Wonderful designers. A good range of style and aesthetic options and an absolute Boulder gem!!! I genuinely thing this store is a one of a kind for our town. I also love that the store is owned by two sisters, both of whom are great. Yes to women-owned small businesses. Worth a visit just to see the layout of the store as well and check out their candles/scarves in addition to the fantastic clothing options. I have a feeling that I will wear the boots i bought for years... They are...