Haven - Boulder — Local services in Boulder

Really disappointing first experience here, unfortunately very different from the majority of the reviews I’ve read... Walked in and wasn’t acknowledged, saw a lot of cute items I was interested in, but the staff didn’t offer to help despite being unoccupied. The staff were extremely snooty and did not make me feel welcome at all, but they were more than happy to help the white women who entered the shop after me. Once I made a purchase the blonde lady who rang me out didn’t bother to offer me a receipt for my items, and she dismissed me to start helping other customers before I could even ask. She was very short with me and the whole experience left a bad taste in my mouth causing me to second guess even making a purchase. I worked retail for years and I know what good customer service looks like and this was not it. I hope in the future, the staff here...

Beyond awful customer service. Pam and whoever are here.

Can’t add additional amounts to gift cards. Can’t figure out how to work machine. Can’t figure out balance of gift card. 1 week return policy but vague about Christmas returns. Do you have more sizes? No. What about what’s on the display? Don’t know. Best part. I asked them if they could add money to a gift card via phone and they said only in store. Meanwhile, see number 1 where they say they can’t even add to a gift card. So why tell me I have to be in person to do it?!

Bottom line. The opposite of customer friendly.

Note- The response indicates I’d thrown away the gift card. Nope. Had it in store and was simply trying to add value. Also, I’d be plenty happy to give some grace if the associates were friendly and gracious instead of completely...

Went into this store 3 times. Mostly to look around and once to show a friend.

I have experienced mostly friendly staffs. The third time I went in with a friend, the store was somewhat busy. A woman (she looked like a manager) working there was helping another customer near the entrance. I walked in and we happened to look at each other at the same time. She took one look at me up and down and went straight back to the other customer without acknowledging me.

No idea why she did this was but I was pretty floored by that interaction. Left a terrible impression of the store for me and I will not be going back.

2 stars because they seem to have good...