AlphaGraphics Bountiful — Local services in Bountiful

I have worked with plenty of print shops and always had great experiences with them. This is the only print shop that has given me an awful experience. I just gave them a second chance and it was a total waste of my time.

They are overpriced. They charge twice as much as other print shops.

The first time I called, they refused to give me a quote estimate over the phone. Which was fine, but I did not expect to have to wait a business day for a quote when other shops were able to give me one on the spot over the phone. I feel like they should have let me know how long I should wait for the quote.

I thought to myself, I was probably being picky. I thought the interaction would be better since all I was ordering were flyers that were 1/2 the standard letter sized paper. I told her that the cardstock material would be fine and there was silence (I assumed she was pulling up a quote) and she hung up on me. If you didn't hear maybe you should repeat the question or say hello before you hang up? And then I called back for a quote and she blamed me for not clarifying whether I wanted the cardstock paper. Then I had to ask for the turn around time. I believe that this is information that should be provided to me.

TERRIBLE CUSTOMER SERVICE and total lack of professionalism. I do not know how this location has a 4.7 star review. I will be letting my business collogues know about my experience here.

Here is some constructive criticism for the team. Maybe your business does well and you don't need more clients, but I think that a basic phone etiquette training might be helpful. Here are some pointers: Asking clarifying questions to accurately access the problem. Avoid long awkward pauses and keep the caller engaged throughout the contact. Maintain a polite tone of voice. Asking the caller if they have any other questions before ending the call. Engage in the conversation so that the caller has no need for repetition. End the call with a courteous closing. Let the caller know specific times they should expect to wait.

I believe these things should improve the customer's experience when they interact...

This place was utterly horrendous - the prints I’d ordered were garbage and the customer service was simply appalling.

I arrive at 16:50 (4:50 pm) and, while I know I’m pushing it a bit on time (considering the store closed at 17:00), I am instantly greeted with an exhausted sigh upon entering when I ask if it’s all right for me to set my tablet down on the counter so I can use it to email my photos to the store. I then proceed to ask for the email (as I hadn’t been to this particular printshop before), to which the cashier responds by flippantly and exasperatedly gesturing a hand towards a sign with the email on it. And when I ask for the WiFi, he sighs and mutters it curtly. Once the email sends, I ask what types of paper he can print my art onto in color and what sizes of paper I can use. Rather than assist me in finding something that works, he becomes extremely unwilling to work with me or help me know all that the store can do for me. I ask what kinds of paper they have and his responses were along the lines of “normal paper” and “poster stuff if you want to wait a few days.” I resort to just having him print something “akin to photo quality” as he’s giving me no real assistance in knowing what they offer. I’m given back the grainiest, lowest quality prints I have ever seen. I pay for them anyways, for I already used the store’s resources. And all the while I’m trying to get this guy to work with me, he continuously reminds me that they’re closed, rather than helping me get what I came for so I could be out of his hair. Overall, this experience was just terrible. I recommend going someplace else if you want anything printed, especially if it be...

I have always preferred to go to Alpha Graphics vs the competition. However, that has all changed. I took an item to be copied. It was supposed to be completed the next day. They lost it! (No problem, only a cookbook I am the author of and it was my last good copy!) A few days later they called and said they found it. My daughter went to pick it up and they couldn't find it. Finally they found it, or so we thought. They sent copies home with her and then she figured out they only copied the divider pages, the recipe pages were still lost. Later I went to have them copy my old tattered copy. I told them I was not going to leave it there and the young man was very kind and not only copied those pages but scanned them and sent them to me for later use.. When I got home I noticed they had not punched the holes for 3 ring binder use. I went back to have them done. I waited 17 minutes (no exaggeration) at the front counter. About 10 of those minutes they were working on another order, which wasn't a problem at all. However, to stand there waiting 7 more minutes while the 3 of them stood around doing nothing. I left without being helped. SORRY - I have finally come to terms with the fact that I WILL NOT BE RETURNING to my previously favorite...