Welcome Home Assisted Living — Local services in Bountiful

This is a somewhat mixed review which ends up on the low end primarily due to the inefficient and ineffective administrator. The people who care for the residents are very kind and helpful - they really do seem to care about each person. Unfortunately, that care is compromised by an administrator who doesn't communicate effectively with the staff or the residents' families. Despite multiple admonitions that my family member couldn't have solid foods, this wasn't communicated, and solids were given for her first breakfast and lunch.. Because the process for getting new medications to residents relies solely on the administrator, it took three days to get a new medication to my family member - this was because the administrator was on vacation and not attending to the faxes being sent by the hospice nurse. The contract forms I was given were full of mistakes and old information. It was difficult to know exactly what I was agreeing to. I requested a copy of the executed contract at least four times but was not given one. The website indicates each room has its own thermostat. This is not accurate. The rooms are on a "block," and cannot be individually controlled. The administrator was not responsive to emails or text messages. She was pleasant in person and agreed to address issues that came up, but there was no follow up on her part. Some centers have a podiatrist available to residents. Welcome Home does not. Also, the person who gave haircuts was away for at least two weeks with no communication to families and no indication on the door of a return date or even that she was away. The facility ran out of ice late one hot afternoon, and the next delivery wasn't scheduled until sometime the next day. The administrator wasn't around to solve the problem. I went to the store and purchased two bags of ice - one for them to use for my family member and one for the rest of the residents. My family member passed away while at Welcome Home - the people who took care of her were so caring and compassionate. I am still waiting for information from the administrator as to when the unused days we paid for will...

Great place if you enjoy bugs in the bad water. I poured a glass of water for my mother from a thermos with ice water. There was a bug in it. I knew I wouldn't be believed so I took a picture of it. The aide, Brook, said it probably came from my mother's mouth. It didn't because I poured it straight out of the thermos. You have to beg them to do anything, and if you buzz them...watch out! They will turn on you in a dime and say you are causing problems.

The plates are old and dingy and peeling. The food is third rate and they have NO CHEF, like is mentioned in one of these comments. Their staff is not well-trained, will turn on you in a flash if you complain about how they are caring for your loved one, and they are very conspiratorial. The new manager is a jerk & uneducated about end-of-life procedures, and is rarely there. You can go in and out of that place without signing in and wearing a mask due to Covid-19. They don't tell you how to take your own temperature with their thermometers either if no one is around, which is frequently. In fact, I went there one time to see my mother, and this girl didn't know what the hell I was talking about when I asked about signing in and taking our temperatures. My son was with me so he could vouch for that. Of course, the manager was AWOL. Remember, you pay for what you get.

The pictures on Google and their website are misleading. The website has not had ANY new information posted for three years, at least. Most of the time, there is only one aide per building (particularly on weekends), and sometimes no one is in the building and you have to hunt them down.

There has been a huge turnover in staff the past 3 1/2 years. My mother could have afforded a better place, but they put her in that nightmare.

I would not put my dog in this place--ever! Worst place I have...

Welcome Home is the most wonderful place to have your senior who needs care! They were so incredibly loving and flexible with our needs that we were more than impressed. Bruce is so kind and so sensitive that we couldn't be more grateful. The facility is clean and beautiful. The end of life was handled in such a way that there was dignity and respect for our loved one and we will never forget the love and care that was shown. Thank you Kayla and all the staff at Welcome Home. You guys have bless our lives and made this, what can be an extremely difficult experience, so much...