Legacy House of Bountiful — Local services in Bountiful

Gee, where do I start? My dad is 95 and lived at Legacy for five years before being lured into moving to a brand new facility built in Bountiful. "All that glitters is not gold." He was at the new place this last year and although it was beautiful there, the management was off-ish, most of the staff still didn't know his name after nearly a year. Any time we needed something for my dad they didn't seem real interested in helping him. (I kind of got the feeling they didn't like old people...!)

I called Liz at Legacy to see if he could come back.. They have welcomed my dad "home" like a conquering hero! Sometimes you have to eat some grass on the other side of the fence to see how good you have it with the grass you have. From David to Liz to the "activity girls" to Callie to Shelly the chef to... well... EVERYONE! Jerry and Nick in "Maintenance" are about as good as they come. They have just gone overboard in their cheerful assistance to move him back in. They even came to the facility he was leaving and took the TV off the wall mount; then installed it in his room at Legacy before we were unpacked!

I hate to ramble, but it's hard when you want to single out every employee! When everyone asked where my dad was going, he said "well, I'm going back home" (meaning Legacy). One other note: Jerry and Nick came to his room in the new facility on Veteran's Day and gave him a beautiful 5 x7 plaque that they had given to all of their veterans. (CJ Peay was talking about the great parties they throw- if you're a veteran, trust me, they will treat you like a Medal of Honor recipient!) The new facility? They gave him a pen with a flag on it...

By the time my dad left the other facility, he had given up even going to bingo. Except for three meals in the dining room, and walking his Pug every day, he was watching TV westerns 16 hours/day. His first day at Legacy he had: exercise at 9:15, non-denominational church Bible class at 10:00, podiatrist there at 1:30 and a pie party at 3! And if they know he goes to exercise every day, and he doesn't come, they call his room to make sure he didn't forget or is not feeling well. The things other facilities do as "extras" are just part of their normal care at Legacy.

So you can live a beautiful facility where you're treated like a renter, or you can go to Legacy where they also have beautiful surroundings AND everyone knows your name... If you want your loved ones to be treated like they're being cared for by family, you...

If you want a company that will promise the world then never do any of it, Legacy House is the place for you. I would give negative stars if I could! When you visit, they are all friendly and smiles, but they do NOT do what they say they will. Some examples: “Let us know when you’re coming to get your dad and we’ll make sure he is clean.” We did this on many occasions and always found Dad in dirty clothes and smelling terrible, often with poop on his clothes! They never helped him get cleaned up, even though they promised on many occasions that they would!

The Legacy House staff agreed to and charged us to help dad with his daily dental care. At his regular 6 month dental checkup he needed $4000 worth of dental work. The dentist called it rapid decay, from poor dental hygiene. This never would have happened if they would have made sure he was cleaning his teeth properly. His toothbrush was often disgusting as well. I asked them many times to help him with this, and they always promised they would, but they never did.

Each month Legacy House needs to submit a report for dad to receive his long term care benefits which were used to pay Legacy House. I constantly had to hound them to get this done. It is the end of January, I have contacted them 6 times, but they haven’t sent in the paperwork since October. It’s thousands of dollars that Legacy House is preventing us from receiving.

A couple years ago we worked out a care plan with Legacy House. Dad was receiving his benefits based on that care plan. After a few months the insurance company contacted Legacy House. The nurse told them they weren’t doing the things on the care plan, so he no longer qualified for benefits. Then the nurse proceeded to changed his care plan. No on spoke to me or my Dad about it. They had no right to change Dad’s care plan and pass that along to the insurance without talking to me. Dad lost out on over $4000 per month because of their negligence.

There are many more examples of incompetence. I strongly recommend you DO NOT take your loved ones the Legacy House of Bountiful to live.

Follow up! I tried calling the number Jay left. I couldn't even get through to him or his voicemail. I left a message at the general answering service. We'll see if...

Legacy House has provided exceptional care to my parents over the course of the last three years. My mother suffered from dementia and was cared for above and beyond our expectations with personal care from all of the staff. A year ago my father moved into Legacy to be closer to his sweetheart of 69 years. Legacy allowed them to live together and still allowed her to receive memory care as needed without any additional cost. Three weeks ago my mother took a turn for the worst. We moved my father’s 13+ year old border collie (91+ in dog years)to a neighbor’s property across the street from Legacy House. They allowed this retired working, outdoors , competitive sheep dog to come into the facility as needed to provide comfort for my father as his sweetheart passed away. Ace, the border collie, has provided much needed companionship and emotional support for our father during this very difficult time. The staff were so attentive and kind during my mother’s passing and numerous staff visited off of their shifts to check on both of my parents during that time. Please do not judge without knowing all of the circumstances surrounding residents. We could not ask for better staff and a retirement community. People come to Legacy House to live! Best activities staff and facility administrators as well who put the needs of the...