Kroger — Local services in Bowling Green

Kroger...how was it...well it's a grocery store that provides me with a means of obtaining various sundries. They, like many other business have a variety of monkey buttons that if rung properly will save me money. But we have to play the game to get the banana. AutoZone has their special customer card that if kept up properly (pushing the buttons) can save money, other retailers like this all try to entice or engage their targets to see if they'll ring the bell, hit the button. Kroger, and many like them take the word of their marketers that these special deals and being a member hooks the customer into a perceived sense of loyalty...i.e. larger profits. That's the bottom line. Rather than providing John and Susie Q. Public with the lowest prices they spend billions (all companies together) with special apps, cards, buy five save five dollars deals, that line the pockets of marketers and those who are in the "know"who have bought into the rhetoric that is what the customer wants. Simply not true for this customer. I loath that I have to load the coupons onto my app...they couldn't simply say, here's Cokes for $2 for all buyers, no, you have load the coupon onto your phone app and then when you put in your phone number they'll give you the deal....other wise it's $4.99 per six pack. Even a blind fool will say hey, how do I save$3? So, there's purpose behind the button pushing, it tells them what people are buying and who is doing the purchasing. Its data that is intended to give them an edge on their competitors...yet they have the same tech...and their smart guys and gals and telling management the same things so that at the end of the day there really isn't that big of an advantage...well, that's my opinion anyways. So instead of collecting data on grandma Atkins or uncle Jacob simply sell products cheaper than your competitors...these customers, by word of mouth alone will tell their peeps that Kroger sells things cheapest. But that's to simple, they believe that spending millions on mind games and gathering data is the key to success. I simply whip out my tech in the form of my phone and look at the price of an object some other place. For example, the Libman mop at Kroger is $11.99, at Wal-Mart, for the exact same product it's $8.39 (something like that), so all their gathering of data to price their mop for $4 dollars more is negated...I'll be going by Wal-Mart, so I'm going to pick up my mop there. I purchased the other things that were actually cheaper at Kroger right now and I'm a happy little monkey, ringing the bell and waiting for the next time I visit. Anyways, I do like Kroger as far as their selection and the people are nice for the most part...So they ya go, so at Kroger, ring their bells and get yourself a...

I freaking love K Roger. It is by far my favorite place to grocery shop. They have all I need. Bagels? They have them. String cheese? Yuppers. Green Mountain Holiday Blend K Cup coffee? Fo sho. I am in love with this establishment. If I had to pick a corporation to dedicate my life to, it would be The Kroges, no doubt about it. Remember when Sue Sylvester broke the rules of the conventional relationship dynamic and married herself on Glee? I am doing that again. With Kroger. I can't hide my love anymore. I am not ashamed. Kroger and I are one. With this onion ring, I thee wed. Please enjoy my vows below:

Kroger, from the moment our paths crossed, you have surprised me, delighted me, captivated me, entertained me, and challenged me in a way that no market ever has before.

I have fallen in love with you again and again. Through long romantic walks down aimless aisles. Just meandering. Wandering. Lovingly. Caressing your sweet shelves. The lingering embraces when my fingers glide across the racks leaves me wanting more.

I vow to never let you down. I vow to always support you, financially and emotionally. To always remember fondly the days spent that first summer. I vow to always think back to that time if I ever waver.

I vow to kill every spider. I vow to dust your shelves and sweep underneath them. To be there for you in those times of darkness.

Above all, I vow to always remember my alternate ID and never let my points expire.

You are my love...

I have shopped at this Kroger for 10+ years, spend over 700$ here at least a month. But the lack of customer service has made the convenience and loyalty I have for this store irrelevant now. I had a click list pick up at 4, they were behind so they changed to 5. 540pm comes and no one answers the phone. My daughter was helping me due to me getting over Covid and having heart problems. Young girl comes out with a Horrible attitude, stressed I’m sure due to being under staffed but absolutely hateful no apology nothing. She says I heard you say something about covid I’m putting your groceries on the ground, you can get yourself, I said I do not have COVID, I have complications due to Covid and can not lift all of that from the ground, my daughter helped me load them ans we asked her name and she ignored us completely and walked away left the cart groceries everything in the parking lot. Manager came out, and still no apology just must have been a misunderstanding( his words) no misunderstanding, entire thing was recorded by a bystander appalled at the behavior. She was 100% rude\they were an hour and half late for my pick up and a simple polite apology or even lack of absolute rudeness would have been sufficient. Sadly after years of shopping with this company, I will try the other stores recommended to me in the past! Customer service is key, if you are behind I Get it!!! I’m in service myself, but the attitude is...