Waddington Jewelers — Local services in Bowling Green

I bought a custom engagment ring at kay jewelers in BG it had some solder marks and tool marks when I picked it up I asked the manager at kay to fix them its brand new why does it have marks on it? so they sent it out and it came back with the same marks this went on another 6 times with it being sent out and coming back each time taking a month or longer that last time I got it back they had polished the band down to 1/4 of what it started at it still had the marks on it and they stated the ring is now junk and should not be worn as it will break and is no longer able to be paired with a wedding band or fixed ....this is my engagement ring what do you mean you destroyed it shouldnt you replace the band you ruined ..their only option after speaking with their corporate office was for me to purchase another band they would take off part of what I paid for the first band as a "trade in" and I would have to pay the remaining $730 dollars for my new band as my band currently isn't worth anything and $75 dollars to transfer the stones and since my warranty/ extended service plan was now "used" I would have to purchase a new one at $250 dollars ...completely distraught i left the store to think about it on my way home I decided to stop at Waddington jewelers and get a second opinion they offered to add gold to the band and remove the marks or transfer the stones to a new band if I purchased a new band from them for free or solder my existing ring to a wedding band to strengthen it after deciding to keep my original ring due to my husband designing it and sentimental reasons I purchased a wedding band and had them soldered together they had my ring LESS then a week and were able to remove ALL the marks thicken my band and solder them together its ABSOLUTELY Gorgeous and completely mark free for $45 dollars they fixed my ring and they DID NOT offer or sell me a service plan just stated we stand behind our work for a lifetime !!!! I was SO VERY IMPRESSED with the friendliness of the staff the selection and choices I was offered to repair something I didn't even buy from them I would recommend them to anyone buying jewelry COMPLETELY ABSOLUTELY OVERWHELMING PERFECTSERVICE AND AMAZING CRAFTSMANSHIP !!!! I can't say enough about how wonderful this store and all of...

I have gotten my wedding ring resized here, purchased a watch for myself, purchased watch batteries, tie clips for my kids, and have had my wedding band repaired after a tine holding the main diamond broke. All repairs are done in house and your item doesn’t leave their store!

My husband had taken his gold wedding band in to have Jen work her magic on it after he had gotten his arthritis under control (we had purchased a hinged band for him, then it was too big once his arthritis was under control), and they held it for over 3 plus YEARS until my husband got it resized. They also carry inexpensive silicone bands for folks who have active jobs and can’t risk catching a finger in a moving machine (looking at you, mechanics and farmers and those with active hand jobs).

Very knowledgeable staff. You’re likely talking to one of the owners when you go in, so you can trust their expert opinion.

Buy from your local Bowling...

After a horrible experience with a chain jewelry store, I called Waddington. Ben answered the phone and within minutes made me extremely comfortable as I asked several different questions. With a wedding date just a few months away, I wanted a ring fast! We walked in to Waddington the next day and Jen assisted us and helped us find the exact ring we were looking for! The process was fast and friendly, and both Ben and Jen were extremely helpful! We had the ring sized and on my finger less than a week later! I highly recommend visiting Waddington for any jewelry needs! We will be lifelong customers from now on! Thank you so much for making the process so smooth and treating us...