Johnstone Supply — Local services in Bremen Township

Bought a 120-24 vac step down xfmr from here on a Friday, cash and no receipt (which was fine), but they wouldn't sell me a control board on the following Tuesday under the same terms? Told me they can't sell to me if I don't have an account, which wasn't a problem Friday. Maybe accounts are only needed on Tuesdays? Oh well, no matter. Amazon can next day the exact same part at a slightly better price with a return policy no less, directly from the parts manufacturer! Funny how the manufacturer doesn't need me to have an account. Amidst a global pandemic and recent flash flood accumulating rains I couldn't think of a better time to be human, apparently they could. I guess my kids will just have to use some extra blankets tonight. I highly advise if you don't have an account set up with them and know how to do the work just order what you need online. I would drive 20 miles in a snow storm to give my money to local business rather than the fat cats on the internet, but apparently they would prefer the opposite. No wonder big box is taking over with...

I ordered parts from Johnstone on Saturday from their crestwood location and the 2 men working said it would be in today neither person asked me to pay for it , these parts are in their interconnected store , so the counter women who’s is as ignorant as can be said they don’t bring the parts if our company didn’t pay for them, my contention is that it’s coming From there interconnected location and I was willing to pay for it when I picked up part. So I went today to get the part and it wasn’t there. I been using this supplier long before this owner took over when both previous owners past away. I stopped using this Johnstone in crestwood due to these issues. So the person that loses out isn’t our company but the customer who’s has no heat. It’s apparent that this company is a left leaning company and does not care about there customers and the end users the freezing customers. It’s a shame that this company exist and is allowed to sell parts . Never again and they need to remove our company out of their...

I have been buying here for many years, always nice and professional people working here, but today, 12/30/2022 A angry and cero professional person at countertop was screaming to me because he doesn’t know how to do his job, then a nice and knowledgeable girl tried to help him and he start screaming to her in front of many customers, I can’t believe this happened, I wasted time. I want to say thank you to Taja , the girl that tried to help her team mate and took my order fast...