The Bedworks of Maine — Local services in Brewer

I came to Bedworks of Maine on Friday May 27th in the early afternoon to find replacement hardware for my brother's futon that we had purchased AGES ago and he has since lost the hardware. I went to a different furniture store beforehand, where I thought we had purchased his futon (and my own) to find the hardware. The lovely gentleman there recommended I go to Bedworks!

I thank the man and head out to Bedworks. When I walk inside I see the EXACT SAME futons my brother and I own (though I just thought they were similar at the time) and asked the woman who approached me about getting new hardware, even mentioning the futons on display. She INSISTED that their futons were made there and everything was custom and that her hardware wouldn't POSSIBLY fit our futons and acted very snooty and rude to me. She said "Your futons may be similar but ours are custom and so the hardware will NOT fit yours."

After begging to at least TRY the hardware she gave me two clevis pins (and nothing else even though I needed ALL of the hardware and I was willing to pay for it all) for free to try but, again, insisted that they would not work but I "could try anyway."

I tried them. They are an EXACT match. I then got the clips for the clevis pins and the screws for the frame (using my screws for reference) at Lowe's. I had previously gone to Lowe's to find replacement clevis pins for my personal futon but the holes do not match up for the clips to hold them in place.

In all, I love our futons, which as it turns out were purchased from Bedworks of Maine 10+ years ago, but because of the utter disrespect and rudeness I encountered when just looking for help I will no longer purchase ANYTHING else from them. When it comes time to replace other hardware, the mattress, or the futon in general I will go someplace else and will never recommend Bedworks of Maine because of the intense rudeness I...

I went to Bedworks yesterday to shop for twin-sized beds for toddlers transitioning to big kids beds, and was helped by Stephanie and Janet. Like other reviewers, this has been the most pleasurable furniture shopping experience ever. There was no pressure to buy- just good information regarding the differences in design, affordability and features . We ended up going with the Danforth bed- simple yet timeless design that we can imagine will be appreciated for many years as the "big kids" grow up. Considering the hardwood construction and lifetime warranty, we consider the $429 pricing a solid deal. The free delivery and assembly in 2-3 weeks was a great bonus, and I expect that that part of the purchase will be just as efficient and professional as the rest. Way to go, Bedworks team! If I ever end up trading in my grown-up bed, you'll be the...

My wife and I were very much in need for a new mattress and bed frame for us, and each of our two children. Bedworks was the first place we looked and we were very impressed with their product line and customer service. We didn't have to look any further. Janet was very helpful, took great care of us and made the experience very smooth and enjoyable. They are friendly and knowledgeable, and certainly not pushy salespeople. Another great part of this, we ordered the beds on a Friday, and they delivered them the very next Monday! How's that for quick turnaround?!

We're very happy with our new Nectar beds, which feel amazing and reassure us we're doing the best we can for our sleep and spine health, and for our children.

We've already referred someone to Bedworks, and will refer more.

Thanks...