Fink Flowers, Gifts & Flower Delivery — Local services in Bristol

I had a really disappointing and frustrating experience at Fink Florist today. I came in to drop off an Amazon return via UPS (which I’ve done here before), and the woman at the front desk immediately tried to turn me away without even asking why I was there. She saw a USPS logo on the box (from when I received it), and didn’t take the time to check the actual return label or hear me out—even though I had the correct Amazon UPS return label and knew exactly what I was doing.

To make it worse, while I stood there trying to explain myself, she kept chatting with two other customers in the store and barely acknowledged me. It felt like I wasn’t even a person in the room. The whole interaction came off as dismissive, unprofessional, and just plain rude.

I understand stores have policies, but when a customer is calmly explaining something and has all the proper information, it deserves basic respect and attention. I hope management takes this seriously—everyone deserves to be treated with courtesy, not brushed off and made to feel invisible.

————————————————————————————————————- Update - Thank you for taking the time to reply. I appreciate that you reviewed the video and confirmed that the return was processed correctly. However, I want to clarify that my concern wasn’t about whether or not I received the label, it was about how I was treated in the process.

Since the footage was reviewed, I assume you also saw how I was ignored when I walked in. The conversation happening directly in front of the entrance made it unclear who was actually working, and I had to insert myself just to be acknowledged. That lack of attentiveness and the dismissive tone I received afterward is what made the interaction feel so unwelcoming.

Yes, your staff member printed the label, but isn’t that the service you’re supposed to provide as a UPS drop-off location? If offering this service is viewed as an inconvenience by your team, maybe it’s worth reevaluating whether you should continue offering it; or perhaps UPS should be made aware of how customers using this service are being treated in your store.

I hope this feedback is taken seriously. Completing a task and offering good customer service are two different things. No one should be made to feel like they’re an...

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