Kuts 4 Kids By Mr Will — Local services in Broken Arrow

Really disappointed. Not understanding of children with autism or sensory issues.

I called a few times to talk to them before booking. The lady on the phone assured me that they are very patient with toddlers. When I explained that my 2 year old has some sensory issues and possible autism she reassured me that her daughter, who would do the hair cut, was experienced with kids with autism and would be very patient. She also said she would book us for two appointments to ensure we had time for him to get through the hair cut with breaks if needed.

I go there expecting compassion and understanding and was very much mislead.

The woman that cut his hair wanted him to jump right into it. If you know anything about autism you know most aren’t able to jump into something like this right away.

I reiterated that he has some sensory issues and possibly autistic that they have him as mild but reevaluate in a couple of months. She told me they can’t diagnose at his age. I held my tongue but before the hair cut started said I appreciated them giving us two slots so he could take a break. She snapped “I wondered why you were down for two” Then continued to complain “does he always act like this?”

No ma’am he doesn’t. But he is very sensitive to others and you are very negative and thus he is not going to cooperate.

I hated the whole experience but she made me feel so guilty for it that I made sure she was ridiculously overtipped.

My son’s hair was uneven and not blended well but I wasn’t going to have her fix it since we ruined her life by being paying customers. I did my best to clean it up at home.

I guess I will be YouTubing how to cut hair since this was his first hair cut by a “professional” now I won’t trust anyone else with him after this experience.

I don’t know why the woman on the phone set my expectations so high promising her daughter was experienced with kids with autism and that she is so patient and understanding. We got the opposite experience.

At first I thought maybe it was me being sensitive and that the two women had a communication issue but no I have played it over in my head a few times since that day two months ago and she was just uncaring and harsh.

I just hope my son forgets it and one day we can find a true person that knows how kids are and can do a hair cut with compassion for those with sensory issues.

I wish we found someone here that was as compassionate as I was lead to believe because his hair grows so fast and I am not very good at cutting it. Oh well we are both no longer trusting of this place and most...

We had an unfortunate experience today. My son loves Mr Will and we have previously had great experiences here. My wife called last Tuesday 8/9 @ 2:19pm and made an appointment for today at 12:30. At the time there were multiple time slots available. Today we called to confirm and were told he was not on the list and they were full. We have family pictures tonight so rescheduling for another day was not an option. I explained the situation asked if there was any way they could accommodate us anyways considering the situation and was told no, my only option would be to walk in and that could take up to two hours. If someone had told us "Sorry, there must have been a scheduling mistake please come on in and we will do our best to get him in as soon as possible." I would have been totally satisfied, mistakes happen, I get it - but someone has to take responsibility. The only thing we were told by both Mr Will and the person answering phones was "He is not on the list." - I am not sure who is responsible for this list but everyone wanted to pass the buck like the list handles itself. We walked in and got a haircut in about an hour so all worked out fine, I just have very little patience in situations where people are unwilling to take responsibility, admit a mistake, and move on. Mr Will also told my wife that we were rude on the phone, we tried really hard not to be rude, that usually gets you nowhere (and I really don't think we were), but we did have the expectation that his appointment would be honored or at least an effort would be made to make things right, and it was very frustrating to be told "There is nothing that can be done." - That phrase is something people say when they are too lazy or care too little to solve a problem. If you have an appointment here, I would suggest calling to confirm, or "The List" may cancel your appointment without...

Called and schedule an appointment for my daughter super excited since it was her first I was 7 minutes late completely understand if we had to reschedule I walk in and say hi and there was an old man cutting hair instead of greating me back (maybe was not thought any manners) stares at me with this death stare and a few seconds after the awkward stare down says can I help you? I said I have an appointment immediately starts shaking his head saying no your late and pointing fingers stating because I was late he let someone go before me have a seat and he'll get me when ever to be inside before 6 cause that's when he locks the door? Keep in mind it was 5:52 pm now if he would of said I'm sorry we can't see you that is completely understandable but his bitter attitude was not needed, I had more respect than to raise my voice at an elderly person but please get off the high horse because step outside the establishment and talk to anyone like that you would think twice. Anyways immediately left and went to Q- Cuts LOVED IT! better quality in every aspect! Multiple hairdressers, tvs video games and actual good customer service (actually look like they like children) Praying for the bitterness of this old...