PC NERDS — Local services in Brookline

I am giving 5 stars because service is overall excellent and communication is clear and rapid but I would like to make some suggestions to Paul.

Before going into that, I will say that my experience with Paul was very pleasant, he is positive and knowledgable and kept me in the loop with all significant developments happening with my repair. He was even kind enough to deliver the computer to my house after service was completed.

Now, one of the things that I neglected to do was ask about getting a quote. I didn't inquire about his $/hour and so I was a bit surprised to see that the service alone was $350, which is a fair price for a professional job done. However, there are also the numerous parts needed for the job which added an additional $280. Again, all mostly within reason, although the price of some components did fluctuate higher than was quoted during the updates.

I simply suggest that Paul emails/texts an itemized bill of services. When he was showing my bill he just entered numbers on a calculator while verbally explaining what each number was, which truthfully, I have already forgotten what some of the things I paid were for. I would say this is the only unprofessional part of an overall very well...

I needed help quickly. I asked for a quote online from PC Nerds and received a reply from Paul within 10-15 minutes. Shortly after that I received the call I requested and Paul walked me through scenarios I should try in case the issue could be corrected over the phone which unfortunately for me did not work. The hard drive was severely damaged. Paul gave me the quote and recommended certain parts over others. He was very knowledgeable, professional, polite and listened to my concerns. I felt sure I had found the proper person that I can trust to fix and update my computer and I wasn’t wrong. He offered to pick up and drop off my computer. I needed quickly so I dropped it off. After speaking with Paul for a while I felt comfortable where I didn’t hesitate to give him the password to my computer. Paul promptly performed the repairs. He was able to save the data on my hard drive even though it was severely damaged. I received my computer fixed with the right quoted estimate, quickly and on time. I know where to go to next time I have computer problems.

Thank you and Job well done PC...

Once again PC Nerds slays the dragon! I am working from home now, and my company's software has the audio up some days and down others. It's catch-as-catch-can, but, unfortunately, my landlord needs a full net. So, Paul did a diagnostic and restored my applications, such as Microsoft Office and my files. My company computer guy couldn't figure out why I couldn't open them, and some were for work anyway. Aside from the new entry, Paul explained that the lack of access to my applications was due to nothing in my Microsoft account but something to do with the company software, and, more importantly, the audio problems were coming from the company software too. So, now I know how to approach my company IT with confidence. It's not only the repairs that are so good, but the information. In this case - times two -...