Buddy's Home Furnishings — Local services in Brooksville

Will never rent here again!! The older "lady" was very rude. I had gotten a riding lawn mower with the first month free, great I was happy. Well I did not expect my property I have been living at for over 20 years to go under new ownership and then in turn was asked to be out by 45 days. So yes plans changed, went in and told them I needed to let it go back as I had to move and was not going to be able to keep it, explaining my situation. Which I have not even made a payment yet and was fully expecting to have to pay something but they just scheduled a pick up date. So ok, as I was scheduling the time for them to come out she is behind the counter in front of other customers talking about how it is ridiculous and giving me and my 7 year old son nasty looks. Well I am sorry that my priority is to now find a place for us to live and not pay for a mower!! There was no reason for the rude snarky comments and looks. Do you not think I am already in a bad enough spot right now and do not need you making me feel even worse about my situation? I will never come back here and I will never recommend you...

My experience with this location far surpasses any other business thats close to what they do here. Ive been with this location for what seems to be well over a decade, ever since signing up Ive been treated like family. Ive experienced all that many other rent to own companies have to offer but none compares to the experience and the family like environment you feel when you walk through those doors. No matter what problems may happen in my life, when my payment is due, they are there for me! Shout out to Sean and Casandra and I apologize to Casandra if I butchered here name lol. So if your thinking of renting to own, do yourself a favor and visit this location. I promise, once you walk through those doors, youll never want to deal with another rent to own company again. When going tell them that Richard sent you and ask for Sean, Casandra or Phil when going in. If I could rate this location more than 5 stars I would in a heart beat! Couldnt have asked for a better business to deal with than this. They will treat you like family, honestly youll just about never want...

Customer service is friendly and they have quality products. Their delivery people, however, have no ambition to help people with disabilities install heavy appliances and say its not their job. Two different sets of delivery men for an appliance over 80lbs and both times assistance was denied. I am disabled and cannot lift such weight. I ended up paying a neighbor to come help put my two15,000 btu window ac units in each time (the first one broke down but was replaced the next day) on top of paying for the product always on time. Its just kind of a let down. Other than that, Buddys is the best place to go for things you need but cant pay all at once for it. I give all the stars to their customer service employees and the ones who help you. But the delivery drivers need to be more flexible with assistance. All around though, its a decent place to rent to own you items you need. Jason who works in the Buddys on Broad St in brooksville fl is the absolute best. If you're in that area, definitely make sure he is the one you go to for your needs....