Best Buy — Local services in Brownsville

This review is based on our experience with one of the store's managers, whose name I unfortunately did not catch. He was bald with a shiny head. My family and I stopped by on June 5th for the midnight release of the Nintendo Switch 2. Since there were four of us, we each planned to purchase one console. We didn’t anticipate any issues beyond waiting in line and possibly dealing with limited stock. I arrived earlier than my family and was allowed into the store first. I had no trouble purchasing the console along with some accessories. After checking out, I joined my family at the back of the line to wait with them for their turn. About an hour later, they were allowed inside, and I entered with them. After two of my family members successfully purchased their consoles, we were approached by the bald manager. He informed us that we would not be allowed to buy any additional consoles because we were considered a "group" and had waited in line together. We respectfully disagreed and pointed out that Best Buy’s policy — like those of other retailers — clearly states a limit of one console per customer, not per group. The manager responded that it was his personal decision not to sell us a fourth console, despite our explanation that each of us was an individual customer with the right to purchase one unit. Without resolving the conversation, he walked away and told us to leave the store because there were other customers waiting. We found this behavior extremely unprofessional — not only did we wait in line for hours like everyone else, but at no point does Best Buy’s policy say that people in a group cannot make individual purchases. We followed him to the front of the store to speak further. I told him directly that if we weren’t allowed to buy another console, I would return the next day to speak with his superior. He replied, “I am a manager.” I then asked for his name, which he ignored. Instead, he continued to insist that we were considered one customer simply because we stood in line and entered together. We explained that we don’t even live at the same address, at which point he asked to see our IDs to verify our addresses. We felt this was invasive and unnecessary. I told him I didn’t have mine on me — though it shouldn't have mattered, as I had already completed my purchase earlier. Despite the situation, my family provided their IDs in hopes that it would resolve the issue. Only then did he allow them back inside to purchase the additional console, which they were entitled to from the beginning under Best Buy’s stated policy. This was our first time attending a midnight release, and we had been looking forward to it for days. Unfortunately, the experience was tainted by this manager’s behavior — from walking away mid-conversation to refusing a sale based on an arbitrary “group” rule not outlined in store policy. All of this just to stop us from purchasing one additional console, which was intended for a different person in our group. As I mentioned, the manager would not give me his name, was bald and...

Review From a Computer hardware & Sodtware Engineering and education website.

I bought the HP Omen Obelisk Desktop for just under $1,000 cash Which was an open box item. I happen to be there while they "cleaned" the computer and supposedly "installed" the OEM partition. Hp and I had been trouble shooting this computer after I purchased it the 17th of april. Until yesterday july 19th. The problem we were trouble shooting, was the failed recovery media drives HP had made or provided. Our goal was to return the computer to its OEM state. I was even mailed a USB recovery via fedex directly from HP. Which was unessaccery but they wanted to cover every possibility of failed attempts. So After being told there was nothing Bestbuy could do about my biggest issue which was. paying for a HP OMEN with a nivida 2060 GPU but being provided a nivida 1060 GPU. Which ment that my computer was useless to me and brought the value down $500. Then finding out that I would not be reimbursed refunded or even allowed to get store credit for this computer, I was absolutly mind boggled. I never once was told that we would provide any alternative besides charging me the $600 they charge for the graphics card I was supposed to get but giving me a free installation. REALLY YOUR GOING TO OFFER ME TO WORK ON MY COMPUTER AFTER I EXPRESSED HOW UPSET I WAS BECAUSE THE AFTERMATH OF THE GEEKSQUAD WORKING ON MYCOMPUTER.....

Finaly this manager stated you can do a factory reset to the computer by hitting shift during the boot. Which is not true on hps you must press F11. He was referring to a windows image recovery via the Windows Device Manager Then Reseting the computer. Which is not even close to the same thing and can be done by anyone who knows how to spell reset. Go ahead try typing that into the windows start menu. You will see how much work the Geeksquad puts into fixing your device. Only in my case it was the verything which ruined the OEM software. As he selected remove everything as he explained and he did that to every computer. Then he said he would use a USB to install the OEM Operating system. Which would work on most computers but not this one as he would have deleted everything the recovery partition and HP themselves if they had the computer couldn't restore the computer to the OEM state after that...

Really not a very good experience for me. I went in looking for the Sony 85 x900f television. I wanted to see it there and possibly buy it there. I had already checked online and BestBuy only had it for $1 more than everybody else. I could get it from Walmart or Amazon with free delivery however. After speaking with a Salesman and asking for a price match which consisted of just a dollar off on the TV that is nearly $3,000. Once again to reiterate if I buy it from Walmart or if I buy it from Amazon I get free delivery. I asked if they would match the free delivery which the salesmen I talked to said yes. When he rang up my ticket a $70 delivery charge was applied. I asked him speak with a manager and just get the delivery fee waived. He went and spoke with the manager and responded and said there was no way in the system for them to change the delivery charge. I said fine just take the delivery charge out of the TV cost then or throw in something with an equal value or something to even put in a little effort and that would be fine. He walked away and went and talked to his manager and promptly returned and said there was nothing that he was able to do they just couldn't do it. I promptly informed him I would be buying it elsewhere walked out in the parking lot and by the time I got into my vehicle had already ordered the same TV at a lower cost from Walmart which included free delivery. That seems ridiculous to me as I used to sell TVs for about seven years and know for a fact that they could certainly have made it happen or even offered something with minimal effort. It amazes me how poor the customer service was. We are talking $70 on a $3,500 ticket. They certainly convinced me there was no reason to step in the...