Geek Squad — Local services in Brownsville

Email states to bring email or id ; showed email & still was asked for id . I’m glad I got a diagnoses of what was wrong with my phone at another store because they wanted to over charge me & not even diagnose the device . Since my device is 2013 any battery issue is covered by Apple . Since my phone battery was completely damaged I didn’t have to pay to repair . I had a small crack on back so paid 29 $ because I have coverage. But they wanted to charge me 99$ for accidental damage without checking diagnoses . Horrible . First time we went to repair because Apple and spectrum kept sending us there ; they stated they could not help repair or replace but Apple kept sending us to...

Honestly I have very high rates for this place. I walked in with an iPhone 7plus that I’d left aside. It was completely intact but somehow it just didn’t work. They actually tried to do all that was possible to fix it but it had something to do with the motherboard. I also had a separate iPhone 7 Plus that was just a complete shattered screen and dented frame. They worked their magic and with both phones I was able to get one complete functional phone. The screen did start to act up but I took it back and they fixed it with no extra charge. I will tell you it was a very reasonable price for all the work that got done. I will recommend this place to anyone! Thank you...

Terrible customer service, I had apple appointment for 11:20 on Saturday, Alexis went back and forth with technician and adviced me that it was going to take a couple of hours due that it was IPhone 15, so I decided to go back at 5:30 pm and Jonathan went to talk to technician and came back that supposedly technician was going to take a look at the phone Berly, just 10 minutes and came back stating “unable to replicate issue” it’s just a waste a time with Best Buy geek squad.. real unprofessional,...