Zales — Local services in Brownsville

I came in today to have my engagement ring cleaned and while waiting for what seemed like forever, the salesperson named Vanessa gave poor service towards my fiancé. Vanessa cleaned my ring and returned it to my fiancé with gunk still on it (very poorly) and my fiancé asked again to have it cleaned and polished like the customer that was before us. She then said for him to go back in line and wait again…. Thankfully a nicer salesperson there finally came in and gave my fiancé the service you’d expect at first. So for anybody who reads this and wants to go in-store next time, Vanessa will also leave you waiting and never ask you to hold on or if you need any service. I leave the 3 stars in consideration of the nice lady who rescued...

The sales people were very helpful and the selection was great. The staff will not advise you of all the fees with the promotional offers and you will receive fees after a zero balance. There is a 10$ fee for each transaction and here is the funny part- THEY WILL NOT CHARGE YOU THE 10$ FEE WITH YOU INITIAL TRANSACTION AND THEY CHARGE A 30$ LATE FEE each month. So if you like I did pay your balance in full they will try to snake 10 or 40$ from you later in a different...

They are extremely rude on the phone. They kept hanging up on me (15 times exactly) after that they would not pick up. All I wanted to know was if an online purchases I made had arrived at the store. Because they work on commission they are not losing a sale by answering your questions on the phone. Hours later I was finally told to go in person because it takes to long to check on the computer. She also gave me...