Italia Express — Restaurant in Brownsville

Pizza is usually the best in town but my pizza came with no sauce (its supposed to come with a small metal pan with the red sauce so now I'm stuck with dry pizza and semi hard cheese) and my wings with no ranch. The employees were overwhelmed (understaffed) with customers and should expect long wait times. The male employees should watch their tone with customers too but it is what it is unfortunately. Lack of communication and they were rushing me, they had my order completely wrong and were subtley making hostile remarks for me to pay for it in front of the line of takuaches there. My friend should have just left it there and I refused to pay for something I did not order. I was walking away from the disorganized mess they call a lunch line but he paid it. I had repeated the order to the lady on the phone 3x but she didnt have it together to put it right that caused this mess. I should have ordered on a weekday instead of the weekend but what happened happened sadly. A waste of money and time. I'd probably try Peter Piper Pizza or Pizza Hut for decent prices, service, and quality. I been buying pizza here for 15 years and that's stopped...

The place needs quality control they actually need to taste their food, especially if someone tells them their lasagna has a rancid fishy taste to it. Criticizing their food is not a put-down, I'm not picking a fight, a critique is to improve their service and food. No need to get offended.

What happened to the sausage they used to put in it, instead they use ground beef, then they defrost their lasagna, and claim it's fresh when it's not. People there should actually taste the food they serve. Don't reheat my bread for 15 minutes either, I don't want to be biting brick.

Who is the manager? I bet no one will respond because they don't care about the customer. Don't expect me to blow smoke up your a!# on this post.

Wear gloves when serving lasagna don't grab it with your bare hands, you ignorant, health code...

Pizza is still super yummy like I remember it!! We had not been back for several years now and we took our 6 year old. He totally loved the pizza and he said it was the best sauce ever (it's the 1st time he's tried marinera sauce as a dipping sauce) but it is still the same tasty sauce. My husband ordered stromboli and we noticed that it now was stuffed with ricotta cheese. If memory serves me, back 6/7 years ago it was not made with ricotta, but the hubs said it was still delicious. Service was fast and transactional, but nothing to complain about in regards to the staff. Tables need a little tending to and cleaning as customers come through a lot. I would have liked to see someone keeping up with disinfecting and picking up areas around and...