Letta's Flower Cart — Local services in Bryant

I apologize for the length. Firstly, all the arrangements were G O R G E O U S, but the customer service was cold and below what we had been lead to believe this establishment provided. Wrong basket was delivered and almost all ribbons on one arrangement were backwards.

My family lost my Nana last Thursday the 17th. This was the first death that we have had to arrange, so we were overwhelmed about the whole situation. We have heard wonderful things about Letta's from our family and friends, so we paid them a visit on Saturday the 19th. When we came in and told the woman at the counter what we were there for (4 arrangements) and that we needed it by Tuesday the 22nd, we were met with an annoyed temperament and she placed two books on the counter then walked away. We didn't make a big deal about it and started to look through everything. This was emotional for us and my mom was struggling to find an arrangement that seemed right for her mom. A random customer near by spoke up and said that whatever we decided would be beautiful and my Nana would love it- which really helped to sooth my mom's nerves. But there was silence from the woman. I thought that would be something she would've said, seeing as this is her job. But we picked out the arrangements we liked and asked about substituting certain flowers for others to represent my Nana (very simple yellow roses). Her responses were cold and she continued to seem annoyed by our requests. I thought I was reading too much into it until my mom mentioned something about it the next day. I didn't catch the name of the woman; but when we described her to family members, they thought it sounded like Letta. Regardless, we just had higher expectations for what that difficult experience would be like. Well fast forward to Monday at the visitation, we noticed that one of the arrangements were in a completely different container than the book had it in (pictured was a long short planter & we received a round regular pot). Not a super big deal because they were absolutely stunning, but after our experience in the shop we felt even more unheard and unconsidered. We did not mention this to them because what could be done at that point anyways. We also ordered 6 ribbons that said "Nana" - 5 for each of her grandchildren to keep and one for the actual arrangement. Well, 5 of the 6 ribbons had both N's in Nana backwards. They did offer to fix that mistake, but my family aren't perfectionists and we found some light about the mistake. Like I said before, this was our first experience, so I don't really know how these things usually go. We just expected more compassion in this difficult time and more attentiveness with the amount of money we spent. The arrangements were...

HIGHLY DISAPPOINTED AND DO NOT RECOMMEND THIS FLORIST SHOP!

I order a cascading wedding bouquet 5 bridesmaid bouquets and asked for 2 single white rose boutonnière pins! They called me 1 day before I was to pickup telling me I didn’t leave them enough “pompas grass” and told me they needed more. Well considering it was one day before pickup and 2 days before the wedding I had appointments made so I could not go look at the flowers. I asked her to send me a picture to my phone so I can see what they looked like. I was absolutely disappointed and very upset because the flower bouquet they made was not like my inspiration pictures I sent them and it wasn’t even cascading or the colors I asked for at all. So I told her I didn’t like it and had her take out some type of flower that looked like berries. Then they redid the arrangement and it still wasn’t like I wanted at all. So I asked them to fix it again. I paid almost 400 dollars for all these flowers to not even get what I asked for. The bridesmaids bouquets were 40 dollars each and only has 6-7 flowers each and was very small. The boutonnières I asked for that was supposed to be 1 single white rose was 3 baby roses and my bride bouquet was not cascading or big at all and I paid 125 dollars for that. Which they also didn’t call me and ask me if any of the flowers they got from their supplier was what I wanted. She actually told my mother on the phone “I sent the pictures she sent me to my supplier and these are the flowers they sent me to make the bouquet with”. They never once reached out to me about the floral arrangements until the day before I was to pick them up. They did not offer me any money back even after they knew it wasn’t what I wanted and I was unhappy. They told me they wasn’t redoing them again because the flowers kept breaking. At the end of the day I had do have someone I know come in and fix my Bridal bouquet and make it more of what I was hoping for.

Not to mention when I picked up these flowers each of the older ladies made smart comments about how the bridal bouquet looked just fine with the berry looking flowers in them and other things I did not appreciate. Because if I am paying you to do a job. ESPECIALLY FOR MY WEDDING!! I want to love the flowers and I did not at all. I will never go back to this shop or recommend anyone to use this shop because they just want your money up front and do not prioritize customer satisfaction at all. I never had such a bad experience with a florist or even left a bad review but this really isn’t okay and I want other people to be aware of what I went through 2 days before my wedding because if I happened to me it can...

I rarely give reviews but I ordered flowers based on reviews. I specifically stated in my order not only the type of flowers but also the colors I wanted. I asked for a nice "arrangement" for a very special person's funeral. The flowers were used that I requested except for "red" roses. Whenever they asked what I wanted to spend, I didn't give a price. I said I know things are more expensive, and stressed it needs to be nice. He gave a price and I agreed. My family and I were greatly disappointed as it was nothing more than a cut flowers tossed in a vase that we could have picked up anywhere for a birthday or dinner table. I did call to complain and it was a different person, she was nice and apologized. Though she did tell me that she recalled the flowers and it was a very full vase therefore "you got your money's worth". I was already upset about the flowers and that comment was unnecessary. I am the customer and felt I didn't receive what I ordered and that it was not an appropriate funeral arrangement and there certainly wasn't anything "special" about it. At that point, it was 2 hours until the 10 a.m. funeral, I'm not certain what they could do to rectify the situation and nothing was really offered. My advice is make sure you get a photo before the florist sends them out. It was extremely upsetting as the service I was sending to was a very, very special person to us and their passing was sudden and unexpected. Attaching a photo of what was sent out. If it would meet your expectations, then Lettas...