Barrel Maker Printing — Local services in Buffalo Grove

I had such high hopes for this company and was excited about supporting a small business, but I would never again use this company for shirt printing. Their communication left a lot to be desired. Before I placed my order and payed for it we discussed what product I wanted and the time frame in which I would need it. Both parties agreed on this. Then, after I had already paid for my order they informed the shirts I had ordered were not in stock and they weren't sure if they would be able to get them to me in time and then tried to convince to go with a different shirt. Luckily, they were able to get my original shirt done and shipped to me in the time frame I needed it. Next, they tried to tell me I needed to come pick up my order after I had already paid for FedEx shipping through them. The shirts finally arrived today and I thought maybe the quality of their product would be worth putting up with all this nonsense. I'm sadly disappointed. They aren't done in the ultra soft water based inks they advertised, instead they've been printed in the chunkiest ink I've ever seen printed on a shirt. That honestly is not an exaggeration I've never seen such chunky silk screen printing in my life. Also, on the Hoodie I ordered they completely messed up the print job and the ink on the final product has a rough texture. I've seen high school art students print better quality shirts with speedball screen printing kits. I was incredibly excited to use this company at first but have been lift disappointed instead. I don't enjoy writing a bad review of a small business, but the communication and quality of their products have been so poor I feel responsible to...

There were two reasons I wouldn't have given a 5 star review, but the way Jess worked to help me proved Barrel Maker is deserving of all 5 stars! First, I submitted an online form for a print job and didn't hear back for over a week. When I emailed Jess about it (I got her email from a colleague from an order last year), she responded immediately and we quickly made progress on my order. The other issue came up with delivery. They didn't ship our order on our agreed upon date due to some printer issues, but Jess helped me coordinate with a courier to pick up our shirts & deliver them to my office so we'd have them in time for our event, and she even reimbursed us the cost of the courier. You can't always expect things to go smoothly, but it's how you handle those hiccups that show your work ethic & customer service. Jess was awesome from start to finish, our shirts turned out great, and we'll continue to be...

Thank you Barrel Maker Printing team for providing OUTSTANDING service and quality. My project for the initial launch put me under immense pressure and it made all the difference that I could ask the questions I needed for clarity and have prompt and detailed responses. Zach even very kindly took some of his own personal time to respond to an urgent inquiry I had. Now THAT is reliability and dedication! Upon, first conversation with Zach, I brought up many very specific accommodations I would need for my project, and he assured me Barrel Maker Printing would deliver. And let me tell you, Barrel Maker Printing EXCEEDED my expectations with regard to print quality and capabilities. They were also able to exceed my expectations with regard to my high standards for sustainability! Thank you!!! Here’s to a long, successful...