The Home Depot — Local services in Burleson

2 weeks ago my elderly mom & myself went into this store for her to buy a new freezer. Let’s start with she is disabled. There was 1 motorized cart in the building. Thank God the gentleman who was using it was leaving at the time we were coming in. When we left there was a young lady looking for one for her uncle so they had to wait for me to help my mom get in the car so that they could have the cart. So much for access to the store for disabled people. We went back to the freezers & mom picked out the one she wanted. We set up delivery for 2 weeks later. Which was yesterday. We requested that it be the 1st delivery of the day. And were told it would be no problem especially since it was 2 weeks away. As we made our way to the front of the store I noticed her address on the order was wrong so we went to the customer service desk to have it corrected. I again asked about her being the 1st delivery & was again told it would be no problem. She grabbed a couple of things she wanted & we went to check out. The young lady that checked us out was going over everything & we asked again about 1st delivery. The 3rd time we were again told it would be no problem. Friday the 28th at 530pm she got a text saying that her freezer would be delivered between 1pm & 5pm on the 29th. I called the store & was connected to someone in delivery who connected me to a supervisor. I explained the situation & that we requested to be 1st delivery of the day & what we were told. The supervisor’s response was that while she could see the note stating that, the delivery company couldn’t. She said that it ultimately was a teachable moment for the employees. Unsatisfied with that answer, I called the corporate office. My call was disconnected 3 times. When I was connected to someone of course they were overseas. They ultimately had to connect me with someone in the states. The woman I spoke with basically told me the same thing that the store did. She blamed it on no training at the store level. She said they use a 3rd party delivery service & have no control of their schedule. Basically, tough luck. They offered no solution to the issue. When they delivered the freezer I talked with the delivery guy. He said they are told multiple times a day by customers that they are told they were promised to be 1st delivery at the store only for it to be a lie. I could overlook certain issues but this is not the 1st problem we have had here in the last few years. I can say it will be the last. Neither my mom nor myself will be back. Not to this Home Depot or any other location. I’m sick of a multi million dollar company disappointing customers & offering no solutions or actually even attempting to fix the issue. Livid does not cover what I am about it. And not that it matters but, I’m not done making calls or posting on social...

You think I'd learn? another recent purchase of a water heater all dented on the side. Do you have any products that are not dented or damaged that you sell your customers?

Well, I decided to buy two appliances at the Home Depot. They had good prices and good quality items or so I thought?! So I bought a Maytag dishwasher and refrigerator. So they charged me $179 for installation of the dishwasher and said the refrigerator would be free to install. They also charged me $50 for each one to carry off and another $39 for delivery. When they got there the refrigerator was dented in the back of the refrigerator so I had to send that refrigerator back and order a new one and wait another week. Did I mention they are supposed to be brand new. The new washer had water marks on the inside and water along with smudges. I was told this was normal but sometimes they don't clean them up after testing them? That doesn't seem new either?! I included pictures of all the dents in the back of the refrigerator and water in the dishwasher. Then they told me that they could not install the washer or the refrigerator. So I had to call and waste my time again for an outside company to come in and install both. Another week wasted to get the job done correctly. So if you want your appliances installed don't use Home Depot they don't have the expertise or knowledge to do the job right. The outside third party definitely didn't have the training to do the job for the installation for Home Depot. Home Depot blames the third party the third party blames Home Depot. Sounds like politics... Home Depot definitely needs to work on their customer service and installation with delivery. There are several negative reviews on issues they've had with delivery and installation. I now believe these reviews because I've had very negative experience with their third party installers.

I had an order for flooring they said would take two weeks. That would have worked for me. They sent the wrong product and tried to make me accept the order. Than they told me I would receive the product in a week still no flooring after a month . Another two weeks and no refund after I canceled the order. I really like Home Depot but will not special order from them again. Fooring and Decor had everything I needed and at a...

I grew up in Burleson and now live in Arlington. I drive 30 mins to support my hometown businesses. Home Depot today was a complete and utter disappointment. I am a teacher and am making crate seats for my classroom and also for friends. Home Depot has always been so willingly and generous to cut the plywood I purchase to fit my crates.

As I walk to the isle to pick out my plywood, the isle was closed. There wasn't any work going on that I could see. I saw 3 young gentlemen standing near so I asked for assistance. One young man was very kind. He told me that Dwayne is the pro wood cutter and would help me. Dwayne then said he wouldn't do it and pointed at a young man saying he can do it. That young man then yelled back saying he wasn't going to do it that he can do it himself. Disgrace! I just pleaded that I needed someone to do it. A second young gentlemen came to get my measurements. I had 2 crates that were different sizes. I told him they had to be exact so my students do not fall in, and give me enough room to add foam and fabric. As he was measuring, one of the guys that was yelling before started shouting out measurements, and said he already knows them because he did some for a teacher this past week.

I was basically begging at this point for the young man to keep the crates to make sure the wood fits. He assured me that he had the correct measurements. He then said it is a quarter extra to cut the corners. I was appalled. This wasn't mentioned when I was at the Mansfield store 2 weeks ago getting wood cut. I told him to forget the corners, and that I would be back in an hour to give them time.

As I arrive an hour later, I see Dwayne cutting some wood. I was a bit taken back when I only saw 6 pieces cut thus far, and he was helping another woman. He looked back and huffed saying, "Oh great there she is now." I was literally in tears. If they didn't want to cut the wood that badly, then I wish they could have just said so and me take my business elsewhere.

Long story short, not one of the 18 pieces cut fit my crates and I am left without any seats for...