KAY Jewelers — Local services in Burleson

I took a ring I purchased from a person on Facebook Marketplace and had all the paperwork switched to my name. I wanted the ring sized down to fit me as well as having the 3 rings welded into a single ring. The representative Isidro did the most amazing and through job handling my ring. He took pictures of each side of the rings, as well as front n back making sure he got a good picture of the 3/4 caret heart shaped diamond in the center. He went over the diamond itself with me and explained everything he could about the diamonds cut, clarity and so on. I learned so much about my ring N the main diamond itself. I left feeling this was the most informative and productive visit to any jeweler ever. I have taken in rings to other jewelry stores before to have them fixed n never once has anyone ever been so detailed and through, using such care and dedication to his craft. Hats off to Isidro of the Burleson TX store for making my day and for going above and beyond for me .I couldn't be happier and can't wait to get my.ring back so I can wear it!! job we'll done! Give that man a raise for sure as he made a customer for life with me I was...

Thank you Ami for making my dream purchase come true. Ami is great and passionate about her job. I’ve come to this location multiple times to browse and Ami has always been helpful and attentive. I’ve been on the hunt for a gold chain for roughly 7 years and i’ve never really been able to snag a good deal or had jewelers actually put in the effort to finding me a piece of my liking and affordable. Ami has always worked with me each visit to find something i want to take home and love FOREVER. She always tells me never settle and that advice led me to the piece i have today. Thank you once again Ami. Chido also is great and came into the sale to help me get an even better deal that provided the protection plan and i’m so thankful he went out his way to make that happen. Thank you also Natalie for the information provided about the warranty’s one time replacement if a piece is damaged beyond repair. Will be back here to shop for all my jewelry needs. Whoever the owner of this establishment is you hit the jackpot with these 3...

Don’t buy Triton Rings from Kay’s, they will not honor Triton’s Forever Fit warranty even though they are a licensed Triton Dealer. I went to this location at 11am when they were supposed to be open. Waited till 11:55am for them to actually open up and then was told they had no clue about the Triton ring warranty and that I didn’t purchase the separate Kay warranty so they would not honor it. The instructions on the Triton Website says to take the ring with original proof of purchase to the licensed dealer to do the warranty exchange. Showed them all the necessary documentation as well as the instructions on the website for Triton. They still wouldn’t honor it even though when they sold me this ring, I was instructed that the ring had a forever fit warranty and just bring it back to exchange with them if I ever have a size issue. This location in particular is very unprofessional and would not recommend purchasing anything with them much less...