lululemon — Local services in Burlingame

Really, really bad experience with the manager at this store today. Before Christmas, I bought several hundred dollars worth of clothes here for my wife as a Christmas present. Was not exactly sure of the appropriate sizes and colours - so the sales clerk told me to keep the sales tags - indeed she removed them from the clothes and stapled the receipt to them and told me that any lululemon store would exchange/refund for any items that were not correct. Indeed, she even told me where some other stores are! Came in today to exchange 2 items - the manager informed my wife and I that he could do nothing for us because the sales tags had been removed from the garments (yes, the self same tags removed from the garments by the original sales clerk and handed to me!!). I would strongly advise customers to be very careful about buying clothes from this store - it seems the manager is determined to do whatever he can to work around his own return policy. Nice clothes, but the customer service is something out of the Lowest Circle of Hell. ...

I went to this lululemon store a few weeks back for the very first time. I was greeted by great staff members, in particular, a very attentive and caring worker whose name starts with the letter “K.” (Sorry for forgetting your name!) She helped me shop for the right fit and style. I was thoroughly impressed by her suggestions surrounding the different styles available and her willingness to check both in-store and national availability of products that may have been sold out. She was super sweet and definitely...

Ever since last year, I have been coming to this specific Luluemon store. It’s in a great area and the employees are both helpful and kind. I come here from San Francisco and I much prefer it over any other store they have in the city. The selection of clothing items is great and when I see something I like on the website, I almost always find it in this store. Overall, it’a a pretty down to earth store and I can’t recall ever having a lousy...