Gretchen's Hallmark Shop — Local services in Burlington

We Have been a Hallmark customer over 50 years. Today, we received a call from the Manager of the Burlington store telling us that two of the oranaments that we had on our list had been received. I informed him that we were out of town and could not pick up until Thursday. He replied that they must me picked up within "24 hours." Again I told him that were were out of town and that we were long time customers and he replied, "it don't matter how much money you have spent, that's our policy." I immediately called the Hallmark store in the town we was visiting, asked if they had the ornament, they did, and I went to the local store and picked up. They said they would be glad to assist me in the future and would have had no problem in holding the ornament for me. The Burlington Manager has a lot to learn about Customer Loyalty, Customer Service and Retail Sales and the value of Customers. Without them he would...

Becky's Hallmark Shop creates their own return policies since they are a franchise and do not have to follow the Hallmark Corporate Return policy. They are also biased and prejudice in their decision making when it comes to accepting returns. Their signs are purposely vague and the return policy is not listed on the receipt. This allows them to customize their decisions and make exceptions as they feel. Contemporary retailers have at the very least a 30 day return policy with a receipt. Not here. I would advise Becky to rethink how she treats her customers in an attempt to do a better job of retaining them in the rapidly declining card and...

I walked in and I felt like the employees turned their noses up like I wasn't the right clientele. That I couldn't afford to be there. They didn't greet me or ask if they could help me. There were another younger couple of people and it seemed that they were getting the same treatment. A couple of older ladies walked in at different times and they were greeted and asked if they needed any help. I needed invitations for a shower and they had 1 style which I could get at Walmart for less. I wanted something special. I picked up an ornament and walked toward the one employee and she just brushed by me like I wasn't there. I put the item...