Hobby Lobby — Local services in Burlington

Everything was easy to find but the prices were a little high for my taste. I don't do a lot of crafting but whew! Maybe what I see as high is just normal. 🤷‍♀️ I do wish the person cutting fabric was a little cheerier. I felt like I was imposing on her day. To me, customer service should come with a smile, even if you have to fake it some days, it's doable. Alot of times that fake smile can turn into a real one and let you forget the bad stuff going on for a little while. I guess even though it kind of put a damper on my experience, I hope that person is doing alright. Oh. One last thing! Whoever was working at the frame table was able to helpe find something I didn't have a name for. I told her what it looked like and she quickly and happily showed me where it was. She even professionally handled a customer who was waiting for her...

I think we have a wonderful store here in Burlington, IA. My issue is with the Master's Touch Lyre easel I purchased last week. Imagine my surprise when the package contained NO instructions and even though I spent over an hour on the internet I was still unable to locate specific instructions for the Lyre #260638. I did find however several other frustrated purchases of this same easel. After a frustrating hour with much trial and error my husband and I finally have an assembled easel.

Dear Hobby Lobby - Please, please, please have your Master's Touch Manufacture include instructions. If they need someone to write said instructions have them contact me. Thank you. ...

I love this store. So much to choose from and the prices are very fair. However, my wife and I were followed around the store by the store manager Steven or Kevin (can't recall his name) in an obvious ridiculous attempt to be inconspicuous. It was apparent that he thought that we looked like shoplifters ??? He followed us to five completely different areas of the store..... so I decided to follow him. I think he got the picture. My wife was furious and wanted to leave. I told her no ma'am.... that just makes me want to spend more money. We had only intended on picking up a small sign for our kitchen, but instead we spent $160 on miscellaneous items...... I guess the Manager...