Arona Home Essentials Burlington — Local services in Burlington

This company has rotten customer service . I have worked as a CSR for 45 years and the customers are the most important part of any company. I have paid off 7 items with this company..that's so much money , way more than the item cost , yet they refuse to help if there is a financial issue , and actually go above and beyond to harass you . I urge people to apply with Progressive Leasing before paying 4 times what an item is worth at this company, unfortunately I discovered the other company too late for the stove I'm currently paying 2 years for and nearly done , too much money invested to give it up. I am a widow , and I begged them at Christmas if I could possibly defer a payment, just 1 payment, pay the interst only , but I was told , by Corey, that they had helped everyone they could that month ...per corporate...and he said do you understand what I'm saying ? No...I really didn't. They just are ridiculous. I know when my payments are due and things happen in life , but they call and call and call until u feel bullied and harassed. I've been lied to , bullied , charged fees they didn't tell me about originally. I will never...

I made the mistake of buying something from them again. The staff I will say is very friendly but it has gotten to the point where that just doesn’t matter. I ordered a new dryer and it showed up full of dirt and lint called them and told them that and they asked ME what I wanted to do about it. We got a new dryer that was $1000 less than the one I was getting and was just not as good or as big of a dryer as I was wanting. They didn’t even ask if that dryer was okay. I picked the dryer I did for a reason and I think it’s the bare minimum of this stores job to make sure it isn’t disgusting before charging someone $1600 for it. On top of all of this they’re still charging me the same amount that they were for the expensive dryer for the dryer that is a lot less expensive. This store has good employees who seem to care but the business they’re running is not the best. We have had nothing but...

I am Happy with our Bed that we got it was a lot Higher then we thought it would be for the Height But it is really comfortable what we wanted the only thing I did not like is that when we got our Bed there were rips in the Matterss in a couple of Spots but it does not effect the Comfort of the Bed Still really Comfortable we are Happy I have slept so much Better since getting our Bed and we got it on the 19th they worked with us on getting the bed we went in just looking and walked out knowing we were buying a Bed and the Delivered our bed when we...