Butte's Ace Hardware — Local services in Butte

I have been an Ace Hardware guy my entire life and I "did" like the store a lot but I will not spend another dime at the butte ace hardware.

I had purchased a piece of power equipment and needed to return it because I had used it for 10 minutes and there was nuts and bolts falling off of it, the belt was mounted wrong and was smoking, I had to fix all these issues myself and I didn't want any further issues with this, so I decided to return it. So when I returned it they brought down the manager who... to make a long story short was unbelievably rude and frank with me threw the entire process. So after I had left the store I decided to call the manager who was rude to me to see if there was something I had done wrong or what the issue was and why "the manager" treated me like he did.

I was baffled by what he said to me, he "literally said word for word" that "I had ran the machine for longer than the 10 minutes I had claimed and there was some dishonesty there, and that he was a great manager and all of his customers knew that and if I had shopped there before I would of known that," This is besides the point but I have spent over 1500 dollars there in just the last 2 months. That's when I said thanks for the help and...

WENT IN FOR GRANDMAS FAUCET, UPON PURCHASE OF SAID ITEM I WAS MET WITH PASSIVE AGGRESSIVE ATTITUDE FROM A CASHIER NAMED "MADDY". TRIED TO ME FEEL "STUPID" FOR TRYING TO USE AN EXPIRED CUPON. NO BIGGIE, STILL BOUGHT THE FAUCET(WITH CASH). RE-ENTERED STORE 10 MINUTES LATER TO EXCHANGE FAUCET. HERES WHERE THINGS WENT SOUTH! AS SOON AS I RE-APPROACHED THE COUNTER MADDY SAYS, "HOPE THE NEW FAUCET IS SAME PRICE OR MORE EXPENSIVE CUZ IM NOT GIVING YOU CASH BACK!" EXCHANGE DIFFERENCE WAS -$5.

WHEN I ASKED TO SPEAK WITH HER MANAGER SHE ROLLED HER EYES AND SAID "WHATEVER" AND TRIED TO ACT LIKE THERE WAS NO PROBLEM. AGAIN I ASKED FOR THE MANAGER, AN UNCONCERNED MANAGER FINALLY APPROACHED AND RESOLVED THE ISSUE BY OVERWRITING HER REQUEST TO DENY CASH BACK. SHE WAITED UNTILL HE WALKED AWAY TO SLAM THE REFUNDED AMOUNT ON THE COUNTER INSTEAD OF MY OPEN AND EXTENDED HAND.

UPON LEAVING BUTTE MONTANAS ACE HARDWARE I COULDNT HELP BUT NOTICE HER SNICKERING AMONGST COWORKERS, I ASSUME ABOUT MY INCOMPETENCE AS A LOYAL ACE HARDWARE CUSTOMER. IVE BEEN SHOPPING AT THIS BUTTE STORE FOR OVER A DECADE, NOW MY AVERAGE YEARLY HARDWARE SPENDING OF $1,500 WILL GO TO TRIPLE "S" BUILDING CENTER AT 100 EAST FRONT STREET BUTTE...

Buyer be warned Ace Hardwares have different return policies. Don’t expect to buy something at one Ace Hardware and be able to return it at another. It’s especially frustrating when said return policy is not posted near the registers or online. I drove an hour to return an item (after checking both my receipt which said the item was returnable and goggling the Ace return policy just to be sure as I did not want to waste my time)— only to be handled quite rudely by the store manager that they wouldn’t return the item. Nowhere near the register or on the store’s own website does it say they won’t return items. I would have be pleased with an exchange or a store credit. Instead I drove to Murdochs and spent nearly $400 on drip irrigation and hosing. The Belgrade Ace was extremely accommodating, so I’ll be returning my item there and purchasing more items from it. I will not return to the Butte Ace. They lost what was once a good customer. Looking for solutions to make your customers happy generates increased sales, positive marketing via word-of-mouth feedback, and loyalty. Now they get...