Rent-A-Center — Local services in Butte

We have gone through the butte rent a center for 7 years. The old manager was AMAZING! Never had issues with our automatic withdrawals every 2 weeks. Always willing to help us when we came in searching for an appliance we needed or anything else. It was a joy how great the customer service was. Now the last time we went in to this place it was 2 girls working. We were looking for a bed for our son. It was very apparent that these 2 girls were very very high on narcotics of some kind. They didn't greet us. When I asked questions they said we have no clue. My husband said to me I have a bad feeling right now let's go. We never have been back. We went to Aaron's. They are amazing! So we still have a refrigerator through rent a center unfortunately. Which is almost paid off thank God. We have always had automatic withdrawal because who wants to be bothered Especially by these two crazy people. Well every 2 weeks for 3 months or longer now they call me every 2 weeks and say your payments due and I always say please put this back on auto pay. They always say that they are sorry well today I had it. I said to the girl just pull it off the card and I am frankly over these calls with you wasting my time. She said F you and hung up on me. Do not go to Rent a center! Bad bad...

Eric, the store manager, was extremely rude and unprofessional. When I had a concern about a charge and needed to make a payment. Instead of doing his job he did not want to explain the charges and tried to rush me off the phone. I asked that we get it taken care of now and he very rudely told me that he didn’t have time for me. When I asked to speak with someone else to make a report on his professionalism he hung up with me.

I plan to call their 1800 number to make my complaint. I have been in customer service for many years and have never been so appalled by a store...

Amazing people!! Friendly from the moment I walked in. I had a great convo with the gal behind the counter, got the couch I wanted for a really good price. But when it came time for delivery tragedy struck. I live uptown and for a minute it didn’t look like my dream couch was going to make it into my apartment. Well the guys delivering it weren’t going to take no for an answer and worked their tails off to make it up to my apartment. After a long string of bad luck I can’t thank you guys enough for all of...