Conlin's Furniture Butte, MT — Local services in Butte

We really wanted to love the dresser set, but...

We received 2 out of 3 pieces after delivery scheduling errors; never receiving the 3rd piece.

We noticed that a substantial number of the drawers were misaligned, crooked, and wobbly, as-well-as handles that were crooked and loose, and an uneven gap between several wood pieces.

They came back to view the issues five days after delivery. They claimed that the dressers were in excellent condition (see attached "Customer Pickup Ticket"), that the wobble was normal, and that the crookedness and misalignments were caused by the wobble. However, there were multiple drawers that had no wobble but were still misaligned.

When I pressed them some more, showing them that the drawer alignment issues were substantial (some over 1/4 inch) and not related to the wobble inherit to the single-track design, they deflected and blamed COVID, the single-tracks, the manufacture, and that we were needing things to be "perfect" (we were looking for "reasonable").

They kept coming back to the single-track design being the cause of the issues which they continued to claim was normal. If that is normal, then that should have been disclosed prior to purchase since it is a material fact. I still have trouble believing that it is normal since a number of drawers did not wobble and we have other dresser sets with single-tracks where none of the drawers have a wobble.

I continually requested to have it fixed or replace. They refused each time offering to remove it instead. Eventually, I realized that the only options I had were to accept the major defects or for them to take the dressers back. We would have preferred for them to have fixed or replaced the defective dressers.

For the price point, we expected a better quality build and believe any other buyer would expect the same. We have cheaper furniture in our home that has straighter, non-wobbly drawers.

As the representative was leaving, I was told that they would sell the dressers as "new" to someone else even though the dressers had been at our home for five days. I told him that was fraud since they were no longer "new". ¯(ツ)/¯

That statement coupled with the entire experience and the fact that they showed up with a "Customer Pickup Ticket" and not a "fix-it/replace ticket" leads me to believe that they had no intention of fixing or replacing the dressers since, I presume, they will lose less money reselling the dressers as "new" versus the cost of fixing or replacing the defective dressers.

This whole situation made me sad with how...

We ordered our new couch February 2021. We were told because of covid we would not receive our couch until August. We were fine with this no big rush as we wanted quality furniture. Well fast forward. We receive a call that our couch won't be in until October. We're fine with this. October comes... Only half of our couch showed up. Lost the other part of the sectional couch. Would I recommend conlins furniture to a friend? No. We called monthly from August to current to check the status of the new couch. We're told multiple stories by different employees. One mix up after the next. They just don't have it together. I would recommend our salesman she was awesome. She helped me pick out new furniture to go with said couch and was always kind and forthcoming when we spoke with her about our order. As of to date we have called again to see when the second half of our couch would be here as we were told it would be here today. Well no surprise no couch... No discount. No refund. Just stuck in limbo from August to current. My advice make sure the product you want is in stock and at the store. Update: as of 10/19/2021 we called again to see if our couch would be in the store today as we were told last week it would be. Nope now we are looking at receiving the second half of our couch mid November....

Purchased a couch set, within a month, it was coming apart at the seams. Because I had purchased the care plan, I was able to replace, so I decided to replace it with a completely different set because I didn't want the same is arising and I paid the difference. 8 months later. This one is coming apart at the seams. They are willing to come pick my couch up and bring it to an upholster to have it repaired, but it will cost $85 an hour and they do not offer a loaner piece. I would be without a couch for at least a week. I am disabled and have severe chronic pain. I can not be with out my couch for a week. I highly recommend that you go somewhere else to get better quality furniture. When a person spends over 2k on a couch, you should get more then 8 months out of it. My furniture is lightly used and taken very good care of, this should not happen. I wouldn't have even even 1 star if I didn't have too. The quality of the furniture from this store is complete garbage and they don't take care of their customers. Called me yesterday wanting to come get it today. That leaves me no time to prepare and I do not have the resources to get a different piece for a loner while they sew mine for a week. Will be doing my business somewhere else...