T-Mobile Authorized Retailer — Local services in Butte

T-mobile corporation has been nothing but major disappointment was excited when T-Mobile came into Butte swapped over from Verizon after 17 years 4 months later going back to Verizon poor cell service poor data service but but was willing to overlook that just some point to give them time to build on itbut with small issues that turned into big issues and huge issues turning into unforgivable issues did a warranty claim on a phone they said they never received it pulled up the tracking number they received it they had it for over 8 days when I asked about why they would charge me for it they said it must have got mixed or lost then one hour after I spoke with them lo and behold the return device was broken and I was told by a customer service go to UPS not their issue then went to return my iPhone XR because I just bought at 14 days prior they took it in the back room for 20 minutes came back scratch to the could not return it company with multiple issues of sketchiness and shenanigans will not do no business with them recommendation to evaluate if you really want to do business with themwhen their customer service customer satisfaction agent called me to find out why I was swapping back to Verizon got irritated with me when I said there was nothing that they could do he did everything short of slamming the phone down disappointed to...

I have been with T-Mobile for sometime now. I signed up for service in Helena with a super great Rep Catie. Yes service has been spotty in areas but has been getting better every month. They are doing awesome in Montana from my experience and it’s only getting better.

As far as Steve McGee goes. He doesn’t have a clue. Yes he may have spotty service. But I can guarantee he did NOT receive the customer service he is saying he received. He sounds like someone who just likes to complain. The fact that his “go to” guys aren’t there anymore might say something about there productivity or they just moved on. He was upset that T-Mobile would not disclose why they where no longer there. He must be high if he thinks they can just devulge that kind of info. Steve you ever hear of HIPA laws? Probably not.

I do know for a fact that Catie the Store manager will go above and beyond to insure that her customers get the attention that deserve. She is amazing.

Thank you T-Mobile and thank you Catie for the value and great customer service you provide. Keep...

I was disappointed with our visit. I have no idea what the employee was going through, however.... My elderly FIL and I walked in for a new phone screen. The greeting kind of threw me... "We'll be with you as soon as we can." No hello or welcome. My FIL is hard of hearing and walked up to the male employee who had paperwork spread in front of him on the counter next to the register. The employee became agitated instantly. He told my FIL that he would be with him "as soon as possible"" again, then demanded that my FIL back away from the counter because he, the employee, had another customer's private information on the counter in front of him. That is how he explained it, with the tacked on, "it could be 45 minutes to an hour wait". We left. I sincerely hope that none of the customer's private information was compromised by having it available for anyone to walkup and look or even take was bizarre, but the aggressive manner in which the male employee spoke was not in line with customer service guidelines of...