Franklin Building Supply — Local services in Caldwell

I had a very disappointing experience at this location. The staff were unprofessional, unhelpful, and lacked basic customer service skills. I came in to return a saw and some leftover lumber purchased from another branch and was told they couldn’t process the return because they didn’t have enough cash on hand. I was then referred to the Caldwell location, where I was told they could not issue a cash refund for any transaction over $50 — even though I had purchased the saw and lumber in cash earlier that same day.

To clarify the situation, I contacted the corporate customer service line. Corporate confirmed that this should not have been handled this way. They stated that since the purchase was made in cash and on the same day, the Caldwell location should have refunded me in cash. Corporate also confirmed that the store should never have processed a refund to a card that was not used for the original purchase.

In addition, when I inquired about fencing materials, I found their prices to be extremely high compared to other suppliers. Home Depot’s pricing was much more reasonable, and local fencing supply yards were nearly half the cost.

Overall, both locations showed poor communication, lack of accountability, and unprofessional conduct. The entire experience was frustrating and disorganized. If I could give less than one star, I...

I’m so done buying from these guys. I’ve used them less the past few years after I realized my go-to salesman at a different location was marking up everything 15-20% to get a higher commission. Then this last week I tried to return some really warped boards they sold me and they wouldn’t take them back because they “need to be able to resell them.” Yeah like how you sold them to me? So not only did I lose time by having to leave the job site to go get decent boards somewhere else when I realized they gave me only terrible boards, I also lost time driving back there later only for them to tell me they wouldn’t take any of them back. There are some good guys who work there, and they’re probably fine for big construction companies, but for smaller construction companies it’s cheaper and ends up being more time efficient to go to the big orange store and picking out your...

Went into the showroom to buy kitchen cabinets, counter tops and flooring , for our remodel. 4 employees on the floor and not one said hello or attempted to help us. After wandering around for 15 minutes we decided to leave and purchased our products elsewhere. Show floor was clean and set up nicely, it's a shame we couldn't find prices or measurements so we got frustrated and left. Sad that we used Franklin solely for our home materials when we built our home, but now felt like we weren't important enough for a smile or hello. Customer Service is...