Chipotle Mexican Grill — Restaurant in Caldwell

I know others have had a bad experience at this location but barring a few underwhelming bowls, I have always been treated very well here. I feel I’m getting the full value of my money and the staff are generally very friendly. The bowls they build me are absolutely beautiful and 9 times out of 10 I leave the store feeling happier than I do almost any other day of the week.

I think if the franchise owner cares to make this location succeed, they should continue to focus on coaching staff to be generous in filling orders, consistent with food quality, and focused on maintaining a friendly and professional atmosphere. The reason I pay extra to go to Chipotle is because I want clean macros and a lot of calories. If someone thinks two half scoops of rice = double rice, I won’t say anything but silently hope I never get that worker again. Teaching frontline employees to take ownership of the customer experience and empathize with customer needs is the best way to provide high class service.

I’ll keep coming to this location exclusively and rooting for its success. I don’t eat anywhere else and I hope the bad reviews here are addressed. I agree the chips are hit or miss but I’m not as affected by that so I won’t reflect it...

After the 5th time coming here, I have to give this place a bad review.

Don’t come here if it’s 9 pm or later , if any meat choices are out they don’t cook and refill it , and they will also service you Burnt to dried out meat. Any time you ask for steak and they don’t have it they say sorry we are “out of steak” meaning they don’t want to cook it even though they are open for another hour. The service should be just as fresh and as good as when it’s first opened. Staff is rude about it as well. Not all, but most. Don’t stay open until ten if you’re going to close everything down at 9 and give you the slim pickings for an hour that the store is left open. I get it you want to clean . But if you’re going to claim to be open until 10 , serve until 10 or adjust your ours or standards . also, when you ask for double meat, which they do charge for her as soon as you say it. They will give you depending on the person just half a scoop more. It’s like no I don’t mind paying for it so please just do it correctly. If you come in the early part of the day, you’ll get much better service but do not come here around 8:30 or later service goes downhill and the quality of the...

I am to sick right now from there spicy ranch that they just keep in the counter. I’m gonna call the health department on this place as soon as I feel better from being poisoned. Two times ago I had to ask this girl Stephanie that has dark hair and looks miserable every time I go in there. Like if u hate your job find another job but my point is she rang someone up and wasn’t going to change her gloves before she was gonna serve my food. Then the next time I go in there I became very sick and guess what she was working that day two. Ordered the spicy ranch which I saw on the counter not being refrigerated. Now since yesterday I’m literally dying in stomach pain. I also called the manager after the first incident, do u think I got a call back. Nope. Stay clear of this place. Crappy workers who don’t even say hello when u enter. This girl needs to learn how to smile . Personally I’d fired her. Anyway I will be calling the health department. Also saw the grill as I was leaving and disgusting 🤮 at the least. Tables are always dirty. It’s just gross and...