Terrace Drive-In Theatre and Events Center — Local services in Caldwell

Discriminated against me for having a service dog. Not a pet, not an ESA, a service dog. The female employee with blonde hair & glasses yelled at me from behind the counter that I needed to stay outside with my pet. I informed her it was a service dog. She then continued to argue, berate, harass, & humiliate me in front of other customers, my children, & my husband. She was completely ignorant of the ADA & service dog laws. My husband & I repeatedly explained the law to her in which she would deny such laws existed while making up her own ridiculous, uneducated laws about service dogs. She further said that not even service dogs were allowed. We told her that was absolutely illegal. But she would not stop. She had to be right and she wanted to assert some kind of control or power over me. She put me down, put my dog down, & ridiculed me until she brought me to tears. Even then, she continued to make her jabs & spout hate & ignorance. I left as instructed by her & all the while her manager was listening to this interaction. I want to insert here that my service dog was on excellent behavior, he didn’t make a peep or disrupt anything. His behavior was impeccable because he was working!! The concession building is disgusting as are the bathrooms, I didn’t even want my dog on that filthy floor. But we did as we were told & had to go to Jack in the Box nearby to eat. My entire family was upset by how I was treated, but I didn’t want to ruin the nite for them. We had never been to this theater before & hadn’t had a chance to visit the movies in years. So I told them that we were not going to let that woman ruin our nite anymore than she had & that we would go back for the movie. We did & as the movie was ending, we went in & asked to speak to a manager. To our dismay, the manager was the same man who heard this employee discriminate against me. As soon as we asked for a manager, he rudely interrupted & said “I already talked to her!” Well, we still had things we needed to discuss with him & we wanted him to know what happened to me was illegal. He had zero empathy & zero knowledge about service dog law. He continued to blame the health department, saying they are who told them no service dogs allowed (another lie). He complimented the female employee over & over instead of admitting she was foul & in the wrong. He wouldn’t listen to a word we said. We explained the ADA to him & he acted as if we were lying. He was insensitive & insulting. I implored him to please read the ADA & have his employees as well. To which he rudely retorted, “Yeah we definitely will after THIS.” We could have called the police, but we had hope this manager (Ronnie Holder) would do as he promised & that this would never happen to another disabled person. But, nope! He just couldn’t do it. New movies were posted today & I politely posted asking if the employees had been trained in the ADA as we may like to come back & see a movie. My comment was not responded to & it was deleted. Therefore, I let all my friends & family on fb know what had been done to me & so they went onto the company’s fb page & asked what on earth was going on? Ronnie proceeded to lie to each & every one of them claiming that no one was ever denied service due to a service dog & he further made excuses & attempted to spread more incorrect information about the ADA. He even had friends come on the fb threads & try to bully my loved ones calling them liars & that sweet little Ronnie would never treat a service dog unkindly. Um, these friends of Ronnie’s weren’t even there. I don’t care if Ronnie shines your shoes each time you visit—what he did to me & what he let his employee do is absolutely disgusting, illegal, & discriminatory behavior. He continues to lie on fb & delete comments proving how he is lying rather than just owning up to their major mistake, having the female employee apologize, Ronnie apologize, & making it right so that this never happens to another disabled person. Stop the discrimination & lies! Boycott...

Not bad, but had a few issues. Two issues probably out of their control, but some more distracting A/V issues.

One, there was a light casting a faint shadow the whole time. It wasn't noticeable in light parts of the movie, but if the movie got dark it was pretty distracting. I couldn't tell where it was coming from, but my guess is a neighboring business. May be out of their control, but it's still a flaw.

Two, Ustick Rd. and Lake Ave are both roads with a fair amount of traffic, so there is quite a lot of traffic noise, even later into the night. Again, not really their fault. I would not leave a bad/mediocre review for only these two reasons. There is a third...

During the second movie, the audio on our radio broadcast became quite staticy. Like, we could still here the movie, but the static was pretty loud and very distracting. For half the movie, we turned off our radio and listened to another car's. When we had to do this, that's when traffic noise became an even bigger issue. This was not an issue with the first movie. As cars started leaving at the end of the movie, our signal became better.

And along those lines, even when the radio signal was good, the actual sound quality seemed only average. Not bad, but not great. Same can be said about the video quality. It wasn't bad or distracting, but I've seen better.

My final verdict: Go to Motor Vu in Parma instead. There has been no issue with light pollution or traffic noise there (I've been twice). Also, the radio signal has never cut out, and the quality seems higher. The video quality also seems higher at Motor Vu. It also seems a bit better kept up (though Terrace wasn't bad in that regard).

So, is Terrace bad? No. If it weren't for the static issue, this review would be 4 or, or maybe even 4.5 if I could. I'm not sure if the radio signal thing was a fluke or a common occurrence. But, Motor Vu in Parma is better in almost every way, in my opinion. If Motor Vu didn't exist, I would plan on coming back to Terrace in the future. But as it is, I'll just drive the extra 15 minutes to Motor Vu,...

We really enjoy going to drive-in theaters for the nostalgia and unique experience they offer to watch a movie - plus it's a good deal for two movies. The parking is a little tight here, but manageable as long as everyone is patient and helps each other out. They have a nice little snack bar inside for popcorn, pretzels, drinks, hotdogs, nachos, candy, etc. - all run by some pretty busy young people. The screen isn't the biggest, especially when you're towards the back, but once the movie starts it isn't as noticable. Our biggest complaint was the sound broadcast system. They broadcast to a localized FM station, which is great to use your own sound system in your vehicle - but the broadcast cut out several times during the movie, at least five times, maybe more, we lost count. They didn't seem to be aware of this until people went up to the projector room and informed them, then they were able to fix it a few minutes later - but each time you lost 2-5 minutes of the movie, maybe more. This was very frustrating and lead to us leaving after the first movie. Once this issue is fixed it will be a much...