A&W Restaurant — Restaurant in Caldwell

My wife and I decided we had plenty of time to eat “at a FAST FOOD “ place and still make it too my 1pm appointment. We stopped at the KFC/A&W on Caldwell BLVD In Caldwell, ID near Walmart at 11:56 am and ordered $18.31 worth of food. Nothing extravagant, just two burgers, fries and side of coleslaw. 12 minutes later nothing. I asked and they appeared confused and said what did you order? I advised and was told “oh we are waiting for the burger meat to cook.” Then I watched then just then put the burger patties on the grill. Another 8-10 minute and we still don’t have our food. There are people at the counter wanting to order that said they were there for 5 minutes and still not able to order even. The whole crew is only worried about servings the drive-thru. My wife and I no longer had time to even eat our meal if we got it. We had to go. So my wife advised the staff of that and said she just wants a refund and advised we been waiting for nearly 20 minutes and must get to my appointment now. Instead the guy kept cooking and packed up our meal and brought it to the counter. We advise we wanted refunded because no time to eat the food now, we have to go. And because he ignored that she wanted the refund, more time was wasted. My wife said we don’t have time to wait for you to refund our money so that’s wasted and to keep it and will never come back here again. The guy that was waiting just to order said it would take it so he doesn’t have to wait. So my wife handed him her receipt and would not accept his $20 and told the customer to make sure he gets all the food we paid for. Bad service seems prevailing more and more. KFC will now be Popeyes and can still get my A&W root beer at the stores.

Probably won’t even hear from corporate or franchise owner. That is what reviews are for, to read, make right, learn and correct the problem to retain your customers. There are so many alternatives now a day’s that you can’t afford to lose Customers and...

I orders a double bacon burger NO ONIONS an some chicken an a coney dog. The coney dogs chili tasted like it was 2 days old an I got onions on my bugur dam sure I'm glad I ain't allergic the only good things that I ate here WAS the chicken an my soda other than that my burger tasted absolutely horrid it was really nasty I took 1 bite then spit it right out. Tasted like the meat had gone bad or somthing, it was gross, all the tables where dirty, I had to clean one to even sit down. The bathroom isn't clean AT ALL and I could count FIVE! yeah FIVE overflowing trash cans, they where not busy at this time so there is not reason...

They were super busy when we came in, but we decided to order and eat in. After I placed our order, they let us know there would be a wait while chicken fillets were cooking. The order did take about 10 minutes, but we were chatting so no big deal. Chicken sandwiches were hot and fresh, chicken strips not so much. I used a coupon for an popcorn chicken, we ordered 3 but the coupon was only applied once. I let it go because I paid with debit and didn't want my account messed with over $3. Overall not our best visit, but it was very busy and could have been worse. We will go back again, probably not during a friday night...