Walgreens — Local services in Calimesa

Illegal practices at this WALGREENS Calimesa, California pharmacy.

NORA, Senior Manager Walgreens pharmacist is making the decisions of a medical doctor instead of doing her basic job, which is to fill medication as instructed. She has blackballed me at this pharmacy writing false accusations in my pharmacy chart in order to discredit me as a person suffering from acute and chronic pain that I have had to deal with for the past 20 yrs!

I am a 69 yr old senior citizen who can’t get my medication filled here because NORA, Senior Manager Walgreens pharmacist refuses to take my suffering seriously.

If anyone is not aware there is a national drug shortage of Percocet. I have been taking this pain medication for the past 5+ years due to medical history of LUPUS, Fibromyalgia, Sjogren’s syndrome and chronic back pain that in turn causes acute and chronic pain that I am suffering from on a DAILY basis.

Due to the Percocet drug shortage -my Pain Medicine MD wrote me a prescription for an alternative pain medication in early December. This medication did not control my pain very well so a week later - I reached out to Walgreens pharmacy to see if they had my regular pain medication back in stock. The pharmacy staff said they did finally have Percocet back in stock and that I needed to get ANOTHER Rx sent in by my Pain DM and I did so. Then NORA, Senior Manager Walgreens pharmacist refused to fill the second prescription due to me having just received the other alternative pain medication. I said that I understood that but it did not control my pain very well. I offered to return the pain medication I just received in order to get my Percocet pain medication filled instead.

NORA, Senior Manager Walgreens pharmacist called my Pain doctor’s office stating that I was “drug seeking” even though MY PAIN management MD wrote BOTH prescriptions!!! THE SAME DOCTOR’s OFFICE wrote BOTH prescriptions. All I wanted was the Percocet pain medication I have been taking for the past 5+ years!!! I am 69 years old and suffering.

I again contacted NORA, Senior Manager Walgreens pharmacist and she told me that now the medication is again in short supply. NORA, Senior Manager Walgreens pharmacist stated to me that she will only dispense it to people with…certain “priority medical conditions” that SHE DEEMS WORTHY of treating their pain. I asked NORA how she DETERMINES WHAT TYPE OF PATIENT has a “priority medical condition” in receiving PRESCRIPTION pain medication and who does not. I asked NORA the SENIOR PHARMACIST at WALGREENS if this “priority medical condition” pain medication dispensing POLICY is based on a WALGREENS pharmacy policy, a CALIFORNIA BOARD OF PHARMACY policy or is she using her own personal criteria? NORA the Senior pharmacist then hung up the phone on me.

NORA, Senior Manager Walgreens pharmacist refused to answer my question. My MEDICAL DOCTOR prescribed this medication for me based on my medical problems. I have also reached out to my MEDICARE insurance company to assist me. I don’t know what else to do. I have been going to this WALGREENS in CALIMESA, California for the past 10 years and have never been treated so poorly by any medical professional. NORA, Senior Manager Walgreens pharmacist has no right to label me or discredit how I feel physically based on HER OWN PERSONAL BIASES!! NORA, Senior Manager Walgreens pharmacist’s JOB is to DISPENSE Medication as written! NORA, the Senior Manager Pharmacist at Walgreens job is NOT TO DETERMINE WHO’s medical condition gets to receive treatment and who does not. This is DISGUSTING behavior by a so-called healthcare...

BEWARE OF EMPLOYEES NAME: GOOLAHB!! The MANAGER—— NOUR who hung up the phone on a customer And DORTHY - the shift leader

I hardly ever write reviews but I had to on this one this one !!!

No wonder why this Walgreens has 2.7 stars on their ratings. If I could give the pharmacy a 0, I would. If anyone needs help with anything at the pharmacy they should go elsewhere . My incident started with a phone call over to get some help. It started with LONG who picked up and phone and pretty much just said NO, NO, NO to everything I asked him. I then asked for a supervisors to try and clarify things, and was worse !!!! and while trying to tell her the situation, she interrupted me and was so rude so I came back with the same kind of attitude. Never did she have the patience to listen to what I’ was trying to explain to her but then puts me on hold and the MANAGER picks up by the name of NOUR. I was frustrated at this point for the lack Of helpfulness and regard to another human being in need to a prescription. So NOUR picks up the phone and I throw a one word that she “couldn’t “ tolerate “, not at her BUT at the situation so she then goes to say she can’t help me and than hangs up on me. These kinds of people should not be in the health care industry if they don’t even have patience for a person explaining their situation. NOIUR should not be in the position that she’s in as manager. I then spoke to another by the name of DORTHY and she well shouldn’t be working there or anywhere if she doesn’t have compassion or sympathy for humans . This lady was about to hang up on and tell me to call the 1800 to Walgreens. UNFORTUNATELY these people are i invincible it seems like because all 3 can treat a patient in need of medication like they do. The only one that seems reasonable is the shift manager who goes by the name of Adrian but he can only do so much according to their policy these 3 associates will not get r reprimanded because the store manager seems like he doesn’t have the power or authority to write these employees up so they can do what they want. I should have read reviews before walking in this Walgreens. Now instead of giving my local community business, I will for sure go elsewhere and tell everyone I know to steer clear of Walgreens in Calimesa. FYI- there was even an employee who when I mentioned those pharmacy people of how rude they were, she even agreed that they are like that !! You have even your own employees who knows their characters....

We have moved in the Calimesa area about 2-year or so, and it's our first time used this Walgreen pharmacy for my husband's prescription meds. There was a co-pay for the meds and I used their store credit paper card that they have returned me several months ago, for the otc meds I bought but not needed, they rejected the card, and said it's not valid. I got so angry at them and said to them if you don't take this then don't return me with this paper store credit card. When I returned the otc meds was only a few days since I got them, along with my receipt, and they accused me of returned them after 30 days, and without the receipt. I don't recommend anyone to go there because one, these people are not friendly and their policies are not acceptable. Walgreen stores have bad policies, and once these people take your money and don't want to return regardless, because they will find a reason to throw at you and make it as if it's your false. We have always visited the CVS pharmacy and they are great people, full of manner, policies great, and never have any problem, till we moved to this Calimesa area. So, before you decide to go to the Walgreen store, I would suggest you to think twice, and for me this Walgreen store deserve a ONE STAR, I wish there is...