M&H Appliance and Home Furnishings — Local services in Cambridge

*Edit: Sean reached out to me and offered a 5 year (extended) warranty which covers most things up to the price of the appliance. (If I hit the $3150 I would be out a refrigerator.) Also, $60 back for my haul away fee. I was informed that they don't normally discount display models at their stores. However, I don't know one person that would take a floor model at full price because it has been used. I ordered and paid for a NEW refrigerator not "new-ish". I didn't remodel my kitchen to put in a display model...There are a few small knicks on ours but they are hard to see. I accepted the offer because I just don't want the hassle of arguing and it sounded like it was the best they could do. This is a big oversight. Especially when my husband specifically stated that he did NOT want a display model at the time of the sale. He was very paranoid about that and now I see why. I am still disappointed and still wouldn't buy from here again.

Went to a small appliance store on February 18 to get better service than the big box stores. Ordered a new Bosch refrigerator for over $3100. Told Courtney more than once that we did NOT want to receive a floor model on such a pricey buy. She guaranteed that we wouldn't and told us that it would be coming from their warehouse in St. Cloud. On March 5th they delivered our refrigerator (and dishwasher). We couldn't install until Sunday. Refrigerator wasn't cooling. Found out it was in demo mode. Upon looking at the receipt that came with the appliance (supposed to be a duplicate) it states that the "fridge is Cambridge floor model. This is not on the original receipt. I am furious. I would never pay full price for something sitting on showroom floor that has been used, touched and handled by many people. This is unacceptable customer service. I am really disappointed in M & H and their deceptive practices. I should have just gone to the big box store. Beware of...

When our washer finally told us that it was done, kaput, my wife and I decided to try a local dealer rather then the big box store. That was the best decision that we have made in a long time. Our first stop was at M & H in Cambridge. Right away when you walk in you feel good. Courtney greeted us with warm, friendly demeanor and asked if there was anything she could help us with. She was so pleasant, down to earth, friendly, unpretentious it was a breath of fresh air. She was extremely knowledgeable and matter of fact. We both felt comfortable, relaxed and confident in our decision. She steered us to a brand that is made in Wisconsin. No regrets...we love it so much we called her back a few days to get a matching dryer! Thank you Courtney and also to the wonderful men who delivered the machine. Courteous and polite. Sorry did not get their names. M & H was a sweet surprise. We are looking forward to going to their...

Staff member; Courtney, at the Cambridge location...was very cheerful, helpful, not pushy & spoke with me like a normal person, rather than a monotone sales person who doesn't enjoy there job & just there for the paycheck. She made my experience enjoyable. The product I purchased...Excelsior HE Detergents 250ml Stain Remover WORKS SO AMAZINGLY WELL! I HIGHLY RECOMMEND THIS PURCHASE AND THANK YOU COURTNEY...I'LL DEFINITELY BE IN WHEN I RUN OUT AND I'VE BEEN SPREADING THE WORD ABOUT THIS...