SEPHORA — Local services in Cambridge

If I could give this location 0 stars, I would. Today my cousin & I went in to purchase a Fenty beauty foundation for her & from the moment we stepped in to the store, we were being followed. It is extremely uncomfortable to shop while you are being stared at by multiple employees & even hearing one of the employees say on her head piece to CHECK THE CAMERAS ON FENTY. We both felt harassed by the employees because they would come up to us every 5 minutes to ask us if we needed help. We knew exactly what we were going in for (we even knew her shade #), we don’t need your help especially if we declined the first time. One of the employees (which seemed to be a manager) was hawking us, watching every move we were making as if we were going to steal. When we later when to the Laura Mercier station (which is close to the exit) a security guard was posted right behind us. My cousin did a swatch on one of the Fenty glosses & when we were paying at the register the same manager came up to us & asked us why we didn’t take the gloss & where we had put it back? Seriously? It’s where we found it, lady. I was highly disappointed tonight because I understand it is 2 days away from Christmas & it’s total chaos at any store but there is absolutely no reason to be blatantly humiliated. I have never had a problem previous times I have visited this location & have indeed spent hundreds of dollars at the location too. I was even more disappointed after reading other visitors reviews who experienced very similar behavior from...

The staff at the register is very rude and unfriendly. Don't go here if you except any sort of service. We went there to pick up my birthday gift and the lady made faces and looked at us like we asked her to pay for our stuff. We asked her about the birthday options that were displayed in front of the counter, but she never let us finish our sentence. After trying three times to ask her about the option that was displayed but she wouldn't even talk nicely. If you don't have something there is a polite way to tell that. We just saw something that was displayed and we were interested in, if you don't have it you can politely tell us that you are out of it and remove the display! You don't have to be rude and cut us while talking multiple times only to respond in a very unfriendly way. The store was empty, there were hardly any customers so not like you were overworked. If you can't provide customer service consider doing something else! We left feeling insulted and will never ever come back to this...

I am very loyal customer to Sephora. I went there today and asked for some samples because I want to try out the product and buy what is best for me. I understand the policy three samples per person, so I asked my friend to get me three samples as well. Carla with a bad attitude didn’t give me anything, it looks like she wiped her finger and that was it. As you can see in the picture there is nothing there for me to try out. It’s a sample cup, for foundation it should be filled little bit more to cover my entire face not just one cheek. I am very upset, because I do spend a lot of money there (my status is Rouge). The last straw was when Carla stood out her hand as she was going to give me the samples and just right away she gave them to my friend knowing they are for me. She is very unprofessional person, you don’t do that to customers. She didn’t make me feel welcome in the store, I never going to shop there again, better take my business...