Master Fix Jewelers — Local services in Campbell

They destroyed my engagement ring.

This happened awhile ago but my wife was too embarrassed to tell me until now. When they sized her platinum engagement ring down, they did not keep the original knife edge shape of the Vatche U113 band! They polished the knife edge finish right out of ONE SIDE of the ring so it was lopsided! One side was rounded and the other was knife edge. She noticed this after leaving, returned within the hour to have it fixed, and they basically scolded her and said "well if you wanted to keep the original shape of the band, you needed to let us know this beforehand." Which of course, is just an excuse. They fixed it to the best of their ability but the shape was never the same. It was much thinner and lighter than if they would have done a proper job. They have devalued the ring and we had the diamond placed into another setting. It saddens me that we had to replace such a sentimental item so soon. Very disappointed with their craftsmanship and ATTITUDE, as l've said she was very happy with their previous work. They have a good amount of reviews so I am sure they do decent work in general. However, if they mess up they should own up to it instead of making...

I worked in the jewelry industry for about 20 years, so I know what I'm talking about when I say the work done by Master Fix Jewelers is top-notch - particularly the engraving, which David does meticulously by hand (he was able to flawlessly engrave 2 long lines of text inside my husband's 7mm wedding ring). I managed a jewelry store at Valley Fair for 5 years and I really wanted them to be our primary jeweler for repair and custom work, but was never able to make it happen simply due to corporate bureaucracy - as a small family-owned business, they didn't have all the extra tax & insurance documents & policies my company required we have on file. Still, anytime we had work that needed to be done NOW, or that our factory or local jeweler couldn't do, we would take it to Master Fix & it would be done and perfect less than an hour later. Everyone in the family and the people who work for them are super friendly, helpful, and knowledgeable, and I wouldn't trust anyone else with my most unique and special...

I never write reviews. And they have yet to provide me with a quote and services. But from the moment I called them, and then walked in, I felt that the husband and wife are very... genuine. The man himself went through a very painful surgery the night before and had the full right to take the week off, but showed up to work the very next day because he had several customer appointments. That and his business interaction being transparent, and his willingness to get work around my short timeline, I thought that was unique and in itself deserving of a review. Hope to give them a lot...