Chryssie's Bridal — Local services in Canton

If this review saves one bride or bridal party from my experience, I will have done my job. Chryssie’s was attentive during the buying experience, but the positive experience ended there. I recommend picking up your dress and never returning.

I used the recommended seamstress upstairs (who I will get to later) so my dress was at the shop waiting for my first fitting. My sister was in from Chicago, and I wanted to show her the dress, NOT try on the dress. I called the shop a day or two before asking if that would be ok and was told it was fine. When I arrived, there was one bride there that the sales associate was not attending to. I asked her to pull my dress, she told me that she would not despite me telling her I had called and was told otherwise.

Now on to the seamstress. The first red flag was that she did not give me a cost estimate at the first fitting as it says on Chryssie’s website. I should have trusted my gut and left with my dress. I asked 3 times throughout the process, and she never gave me an estimate only the bill at the end. Once the dress was pinned, I became hyper focused on not losing or gaining weight. I had lost a pound before the second fitting, and the dress didn’t fit. She blamed it on the layers of the dress. She had to rip both seams and do it again. There were other obvious mistakes: the buttons for the bustle were uneven, at the waist there was an area that stuck out like a handle, the bust needed to be taken in, the hem needed to come up, and the straps needed to be adjusted. When I came back the bust and dress were too loose, the straps were uneven, and tulle needed to be taken up more. I told her to take up the tulle and just gave up on everything else since this would be attempt #3. Only positive was that I needed to gain weight before my wedding...lol.

She sent the dress down to Chryssie’s be pressed for $100 after her $600 bill. When I picked up the dress, I asked to try it on and was told that I was only there to pick it up. I insisted and told the staff member the issues above. And of course, the tulle was not taken up. I recommended they take the statement about getting a cost estimate off their website. Her response was well everyone is entitled to their own opinion. Honey, the problems with my dress and the seamstress are facts not opinions. I've tried my best to keep opinions out of this review. I’ve read some of the other negative reviews. Below you will find Chryssie’s saying: how wrong I am, they are fabulous and have been in business forever. Well, it does not matter how long you have been in business or how long you’ve been a seamstress. Shoddy work is shoddy work and bad customer service is bad customer service.

See the owners response below. Regarding the statement of not securing enough time for my dress fitting. I was given the timeline by Chryssie's bridal consultant. I've never had anything specialty tailored and I trusted her as an industry expert. Blaming the customer further demonstrates poor customer service. Also, an independent contractor is someone you pay to perform a specified task or service. I paid the Chryssie's Bridal shop employee for my alterations, not...

It has been a few years since Chryssie's has been given a review and I have had 2 experiences that are NOTHING like what is described below. My first experience was in spring 2012. I was the Maid of Honor for a friend's wedding down in the Washington, DC area. I knew I wasn't buying my dress anywhere in MA because you should purchase all of your bridal party dresses together so that they have the same dye lot. Anyway, I went to Chryssie's because they carried the brand (Dessy) of dress that my bride friend wanted me to try on. I was greeted very friendly and I was honest with them about what I was doing. They let me try on dresses and helped me out. If I wanted to be measured (as a non-buyer) they would have charged me $15, but I found that was the norm. If I was to buy my dress from them, they would have credited me the money towards the purchase. Luckily I fit perfectly into the sample size so no bother. Later when it came time for my friend to order the dresses, I called Chryssie's to confirm the size of the sample that I had tried on. I also asked them if I should in fact buy my dress with the rest of the bridal party (and not from them). They agreed that I should buy them with the bridal party. I told them that when it was my turn to be the bride, I'd happily come back. Fast forward to July 2013. I got engaged. I looked through a few magazines and fell in love with Casablanca dresses. Chryssie's happened to be the closest bridal store to me that carried them. Before I made my appointment to go in to the store, my friend (another bride in which I'm in her bridal party) let me know that I needed to go to Chryssie's to get measured for and purchase my bridesmaid gown from them. So, I killed 2 birds with 1 stone. I called Chryssie's to let them know I'd be coming in for the measurements for my friend's wedding but that I was also a bride to be. When I got to the store (which is laid out very nicely with the bridal party and mother of the bride dresses in the front and the bridal gowns in the back) they first fitted me for the bridesmaid dress. Then I got taken into the back room to try on gowns for my wedding. The girl that helped me was great. She picked out dresses that I never would have thought to try on. She knew the line of dresses they had very well, which seemed to be predominantly Casablanca Bridal. I'm not sure what other brands they had, but this is the brand that fit my taste of classic and tasteful (which happened to be lace). Once I narrowed down my selection and picked out MY dress, she dolled me up with a veil and figured out modifications that I might want to make to the dress. She was fantastic. My dress will be in during January, so I will then experience the alterations side of things. All in all, I have been very happy with them. Someone mentioned in a previous review that final payments are cash only, but that is not the case. We paid by...

I had an appointment with this bridal shop on 7/24/24. I had called beforehand and talked to Cathy, asking for a specific dress to try on as I had fallen in love with it at another store. Cathy assured me, and even called me back a separate time, that they had the dress in stock and it would be pulled for my appointment.

I went in for my appointment and my consultant was Jill. To start off, we were not greeted and immediately were not given friendly vibes. I had asked where the dress was that I requested and she proceeded to tell me that they didn’t have it, despite it being a specific request. She continued to look for the dress, asking other consultants in the store, and was basically beating around the bush that they messed up and didn’t have the actual dress in store. Despite that, I was willing to try on other dresses and move forward with the appointment.

Jill told me specifically that I “could not wear satin for an April wedding” and was reluctant to show me any dresses like this, despite falling in love with a satin dress. It seemed like she was pulling dresses that SHE liked for me and wasn’t listening to any of my ideas or thoughts behind my vision. She was not friendly at all, didn’t give us any direction, told us that “we weren’t equipped to look at the racks since we don’t know what to look for”, and created a very uncomfortable environment. She didn’t even ask who were the guests that I brought to the appointment were (my mom and aunt). She also didn’t help me get into the dresses themselves and at times, would leave the dressing room door wide open when I was changing. I literally had to open the door and yell for her once I had it on for her to clip the dress accordingly. The worst part was she went up to my mom and asked “is she on any meds”. I’m sorry but that is completely out of line and absolutely none of her business. At that point, I asked her to take me out of the dress and we left.

I had specifically mentioned to the store when making the appointment that I had a poor experience at another bridal shop previously and was looking forward to shopping here. I can genuinely say that Jill made this another awful bridal shopping experience and I would think twice before coming to this shop. We were the ONLY people in the bridal shop for the appointment and did not receive any type of warm welcome. Jill was not friendly at all and did not listen to what I was looking for. Avoid this...